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Debt Collection Call Center Manager

Debt Collection Call Center Manager
Company:

Mogo Finance Kenya Limited


Details of the offer

Headquartered in European Union, Mogo Kenya is part of Mogo Finance Group which is one of the leading car financing institution operating in 17 countries and with over 1,000 employees globally. Wide geographical coverage makes MOGO unique in comparison to its competitors and diversifies revenue streams in delivering an integrated set of products in auto financing; leaseback loans, car financing and Boda-boda financing.
We are passionate, ready, and committed to playing an active role in providing our clients with the fastest and most convenient vehicle, Boda-Boda financing and leaseback loans.
We are looking for Debt Collection Call Center Manager to join our winning team

Responsibilities

RESPONSIBILITIES
Supervise team activities and processes for delivery of set targets

Monitor the quality of inbound and outbound calls to ensure professionalism and good customer service.

Monitoring and training on usage of call centre tools in the department and company’s ERP system

Ensure daily quality calls threshold are met and the outcome objectives are met.

Identify training needs and recommend/ prepare training material.

Ensure that the debt collection process flow is adhered to and comments made in the ERP System.

Process and maintain debt collection correspondence and other documents;

Process and maintain precise data on customers anytime, so that other employees can access actual information on debtors, debt remnants and statuses;

Submit suggestions on debt collection process improvements.

QUALIFICATIONS
University degree in a related field.

At least 2 years previous experience in the position of Call Centre team leader or similar position;

High sense of responsibility, preciseness, ability to plan and set priorities and targets;

Excellent communication skills;

Good MS Office skills

Excellent Swahili and English language knowledge.

WE OFFER
Competitive salary and monthly performance bonus

Friendly and dynamic work environment

Great opportunity to participate in building up business

Support from a professional international team

Opportunity for personal development

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 2 years

Required languages:
Swahili (Spoken: fluent | Written: fluent)English (Spoken: fluent | Written: fluent),
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
Education certificate
- the official certificate for your highest education
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Job Function:

Requirements


Knowledges:
Debt Collection Call Center Manager
Company:

Mogo Finance Kenya Limited


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