Responsible for collecting debts on behalf of clients, ensuring that the firm's client’s debts are collected within the agreed timelines, meeting monthly debt collection targets and providing timely debtors related information such as collection position per client and other required statements.
Qualifications for the Debt Collector
Degree in relevant field with minimum 2 years of experience in debt collection, or a diploma in a relevant field, with a minimum of 3 years’ experience in debt collection,
Computer literacy MS Word, Excel, PowerPoint e.t.c,
Excellent Knowledge of working with Customer Support and or Customer Information Systems,
Strong Analytical & Negotiation Skills, Good Problem-Solving skills,
Good Communication and Interpersonal Skills,
Fluency in both spoken and written English and Kiswahili is a must,
General support to Clients; and all the other departments within the firm.
Strong commercial awareness.
Ability to adapt to a changing environment.
Creativity and innovation,
Ability to follow SOPs
Debt collection on behalf of financial and commercial institutions, through calling customers, sending emails and SMSs and negotiating on settlement or repayment plan. It also includes locating and making scheduled visits in order to negotiate for payment
Advise customer on ways of clearing their debts while sensitizing them on the importance of paying their debts and consequences of non-payment.
Record information about customers’ financial status and collection efforts’ status by updating the call outcome with debtors.
Manage personal portfolio, ensuring all clients are given the necessary attention and agreed collections volumes are met.
Assist in resolving disputes between customers and clients.
Initiate the clearance process on cleared debts once you receive payment proof and have the same posted by the accountants.
Creating clients’ files and debtors on the firm’s IT systems and maintaining data integrity and keeping customer details confidential.
Attend to walk-in customers as well as respond to customers queries within the stipulated time.
Preparation of daily and monthly progress reports on accounts held as required by clients.
Ensure compliance with the full collections processes, controls, policies, and procedures.
Live up to the corporate values of the firm. This includes observing business reporting hours including working Saturdays/Sundays, taking care of Business facilities and ensure they are always in good condition. These facilities include headsets, computers, desk phones, furniture, mobile phones etc.
Attend and contribute to the team’s strategy meetings with an aim of increasing collections efficiency.
: Bachelor's degree
Required relevant work experience
: 2 years
English (Spoken: fluent | Written: fluent)
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