Dental Clinic Receptionist

Job Summary

Our client, a modern dental practice in Nairobi is searching for very presentable gentleman(lady) who is qualified to fill the position of Front Office / Receptionist as a fulltime job.

Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:5 years
Job Description/Requirements

The Successful candidate will report to the Principal dentist and should be highly motivated with a “can do” attitude and have a passion for success and detail.

Responsibilities

1. Receptionist
Receive patients in the clinic, greet and accord them the necessary assistance.
Answer all incoming calls and handle callers’ inquiries whenever possible.
Confirm patient bookings received from all sources.
Making appointments and managing the dentists’ diaries.
Managing the patients in the reception room.
Preparing monthly reports relating to the role.
Provide an out of hours support to the clients.
2. Deal with insurance claims and payments
Scanning claim forms and x-rays when necessary and sending them to the respective insurance company.
Follow up on the approval of the preauthorisation forms.
3. Cashiering
Collecting and completing payment from clients.

Skills:
Computer skills – MS Office (Excel, Word, PowerPoint)
Excellent communicator, helpful, and pleasant demeanor
A crisp Clear Neutral Accent
Excellent written and verbal communication skills
Ability to multi task and prioritize
Ability to work well independently and within a team environment
Excellent customer service skills

Other Attributes:
Charismatic very organized and presentable
Fluency in both English and Kiswahili
A passion for helping others, keeping information of a confidential nature secure and the ability to think out of the box is required

Minimum Education Qualification:
A Degree or diploma in front office management or its equivalent

Experience:
At least 4 years’ experience as a Receptionist/Front Office in a Fast-Paced business environment, relating with people of different backgrounds, race, religion, nationalities, etc.
Those with experience in a similar business will be at an advantage.
Should be well versed with the social media and the WWW.
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