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Direct Sales Representative - Voi Region

Direct Sales Representative - Voi Region
Company:

First Community Bank



Job Function:

Sales

Details of the offer

First Community Bank is the first fully fledged Sharia’h compliant bank to be approved by the Central Bank of Kenya (CBK) offering banking services on a complete Sharia’h system. The Bank received a formal approval from the Central Bank of Kenya on May 29th 2007, thereby opening the door for Sharia’h compliant banking not only in Kenya but the entire East and Central African region. The Bank commenced official operations on 1st June 2008. Our value proposition is to be ‘‘The Home of Sharia’h Compliant Banking’’ delivering innovative Sharia’h Compliant financial products, services and solutions to our valued clientele. We offer our banking services and solutions to every individual irrespective of their religion, race or colour.

About the role

The Direct Sales Representatives will contact potential customers; contact potential clients, and work to sell them products and services offered by the Bank. They will also be required to handle basic customer issues and escalate where and when necessary.
Responsibilities

Selling and cross-selling the Bank’s products & Services to the publics

Convincing clients to open accounts with the Bank and follow up for dormant and non-funded ones

Updating customer databases and making follow-ups on referrals for potential clients;

Conducting market research while on field assignments and getting feedback from customers.

Participate in promoting new products and services as offered by the Bank and support marketing activations.

Support Agency Division in sourcing for and making follow-ups with the Bank’s Agencies.

Reporting sales trends: daily, weekly and monthly reports as well as prospective business pipelines.

Make presentations to customers with a view to convincing them to open accounts with FCB.

Recording daily call visits

Monitoring competitor activity and report to Management.

Any other duties that may be assigned to you from time to time by Management.

Key Measurable.

Demonstrate strong understanding of the Bank’s products, services;

Aggressively promoting and selling the Bank’s products and services.

Display thorough and recent competitive knowledge of features, benefits, product differences, pricing for Bank’s products and services and those for competition in order to find a selling edge.

Successful presentations/training sessions for customers on bank products and services leading to new business

Well developed rapport with customers; implementation of effective sales closing techniques;

Documented analysis of customer feedback, customer’s existing and potential product needs and recommendations

Detailed reports on call/visits made; daily/weekly achievements and accounts opened, challenges, and business pipelines.

Evidence of support for marketing activation activities;

Consistently meeting and exceeding sales targets as established by Management;

Carrying out assignments in conformity to Bank’s values as well as observing compliance to laid down procedures including regular, consistent and punctual attendance and with sound work ethics.

Accurate guidance and customer complains handling and escalation in case of need;

Qualifications

Hold a Diploma in Sales & Marketing; A Bachelors Degree in Business Administration, Marketing, Public Relations preferred.

Professional Sales qualifications and/or experience a plus.

Have a minimum of one (1) years relevant work experience in a similar position with proven result oriented track record.

Have strong sales, business development and customer service orientation/experience.

COMPETENCIES & ATTRIBUTES

Personality: A go-getter, enthusiastic, results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hard working and able to work without supervision.

Sound knowledge of the Bank’s products and services; CBK Prudential Guidelines (KYC and account opening requirements).

Job skills:

Knowledge in and understanding of markets and customer needs/trends o Have a high sense of professionalism, diplomacy and patience.

Passion for championing superior level of customer service.

Ability to network, build and maintain excellent relationships with customers and colleagues.

Ability to convince and close deals customers.

Have good PR/interpersonal skills, have outstanding reporting skills, problem analysis, time management and listening ability.

Computer skills: Must be adept in use of Ms Word, Excel, Access, power-point, Internet and email.

Honest and with high integrity.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
Education certificate
- the official certificate for your highest education
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Source: Fuzu

Job Function:

Requirements


Knowledges:
Direct Sales Representative - Voi Region
Company:

First Community Bank



Job Function:

Sales

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