A reputable financial institution within the region, is looking for a forward-thinking and experienced individual to lead its Banking and Payment Operations department
The ideal candidate will be an experienced banker with extensive understanding of and exposure to leading practice (technology and data enabled) front and back office bank operations, controls as well as digital payment systems
Job purpose
Reporting to the Chief Executive Officer/ Deputy Chief Executive Office, the Director of Banking and Payment Operations will provide strategic leadership for all banking and payment-related processes, including clearing and settlement systems, so as to enable the organization achieveits objectives
The role holder will be a member of the senior leadership team and will be responsible for developing and overseeing the implementation of leading practice strategies, policies, and initiatives within assigned portfolio to ensure the provision of excellent services to the bank’s institutional customers and clients
Academic RequirementsA Bachelor’s degree in economics, banking and finance, accounting, finance, business administration, computer science or any other relevant discipline.
A Master’s degree in any of the above disciplines from a reputable institution will be an added advantage.
Membership with relevant local, regional or global professional bodies is required.
Experience RequirementsTen to fifteen years’ experience in banking operations or payment systems in dynamic and complex organizational environment is key.
At least five years in career history must be in a similar role in terms of scale and complexity.
Summary of competenciesDemonstrable knowledge of and exposure to all aspects of banking operations (i.e. front office and back office operations, payment systems operation, etc.)
Understanding of applicable laws and regulations.
Knowledge of and experience using core banking systems.
Experience working with large scale institutional clients.
Deep knowledge of risks and controls with respect to banking operations and payment systems.
Ability to effectively leverage data to present insights and optimize banking and payments processes.
Customer relationship management.
Summary of behavioural/general competenciesProfessionalism and integrity in line with organization values
Planning and organization
Strategic thinking skills
Commercial acumen
Communication and interpersonal skills
Ability to effectively manage multiple stakeholders
Tact and diplomacy
Ability to manage and drive change.
Responsibilities
Ensure development and implementation of strategies to ensure continuous optimization of banking and payment operations processes to drive effective and efficient services to the Bank’s customers.
Ensure the organization effectively delivers on its role to all its institutional and wholesale customers by providing them with effective banking services, cash management services and supporting operations.
Institute processes and policies relating to banking and payment operations.
Ensure the above strategies are cascaded into actionable work plans for own department and also ensure that these are in compliance with applicable laws and regulations.
Collaborate with relevant departments within the organization to review organization-wide policies particularly those that are customer facing and those that have an impact on banking and payment operations.Exciting career opportunity
Play a proactive role in the development and strengthening of relationships with customers by providing effective and efficient back office services.
Oversee the implementation of the bank’s banking and payment operations initiatives across the region.
Provide the required leadership and support to enable the payments team implement an integrated system to facilitate the electronic submission and processing of payment returns.
Provide oversight to ensure that the banking and payment operations framework is implemented throughout the organization.
Provide adequate oversight of the banking and payment operations systems to ensure compliance within the existing legal and regulatory framework.
Proactively review the banking and payment product service providers and ensure that approval of new products is undertaken in a timely manner in order to promote an all-inclusive, technologically- driven payment landscape.
Continuously monitor the effectiveness of banking operations and implement improvements as approved by management and the board.
Stay abreast of applicable leading practices relating to the management of banking and payment operations and ensure continuous up-skilling of team members.
Perform other duties as assigned by the CEO or Deputy CEO in line with agreed delegation matrix.
Job Requirements
Required education
: Post-graduate education
Required relevant work experience
: 10 years
Required languages:
English (Spoken: fluent | Written: fluent)
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