Director, Digital Health Partnerships

Director, Digital Health Partnerships

Living Goods

Director, Digital Health Partnerships

Details of the offer

Living Goods continues to work closely with governments and their partners to strengthen national community health systems. We are leveraging smart mobile technology and real-time data to optimize outcomes, performance and accountability. We therefore work with governments and partners to co-create technology solutions to make universal health coverage a reality.
This role leads strategy development and implementation of digital health solutions so that performance management opportunities are met. She/he leads the entire value chain, from solution design, project management and eventually, deployment to clients. The role understands government/partner community-level digital health needs/gaps as well as the external digital health landscape including suppliers, technology providers to ensure that solutions, systems and processes all lead to the desired impact goals. The role works collaboratively with the new country expansion team and country community health partnership teams. This dual reporting lines apply, directly to the Chief Technology Officer and indirectly to the Regional Director, New Countries.
10 years’ experience or more in identifying and implementing new technologies at scale, ideally in the public health space. You have worked closely with governments to gain buy in for implementation. You can engage in technology technical discussions at various levels (including government ministers and technocrats) to suggest/lead solutions.

10 years’ experience working with African governments at senior levels, negotiating and selling proposals to governments to adopt new technology. Deep understanding of always evolving digital health and community health landscape in Africa

Innovation and creative thinking with exceptional problem-solving skills. Broad understanding of digital technical frameworks, their current limitations, future trends and industry requirements. Experience initiating change processes of technical solutions and proactively involved in managing innovation and change related to implementation. Ability to continuously identify, file and follow-up new features and issue requests during implementation. Ability to understand client and partner requirements and design future state workflow for effective solutions.

Team and Organizational Leadership. Provide hands-on leadership and management to the team. Lead organization design, communicate a vision, manage performance and change, build common understanding and align resources to accomplish departmental objectives as work evolves. Manage talent - hire, onboard, motivate and inspire others to be the best they can be. As a member of the global leadership and management teams, model leadership and management behaviour working collaboratively across Living Goods.

Resourcefulness. A track record identifying opportunities and bringing ideas to fruition. You have successfully started projects or initiatives in developing countries before, preferably in health.

Influencing. Bring people along in an organized and engaging manner, maintains dialogue on work and results. Is energized by ambiguity and tough challenges and works seamlessly in a matrixed environment

Relationship Management. Strong interpersonal skills that establish and maintain rapport with diverse global audiences

Excellent communications skills, both orally and written, for proposal writing to clients, global speaking engagements and presentations

Connected. You understand what it takes to successfully work with governments and have built lasting relationships with government ministries, NGOs and/or international donors.

Gets our model. Living Goods is a hybrid model. We’re a non-profit organization with a business minded approach. We use business practices to achieve social goals. Candidates with for-profit and non-profit experience preferred.

Lives our values. You can thrive in the Living Goods culture: you can demonstrate inclusion, integrity, innovation, quick footedness, collaboration, and accountability.


Bachelor’s degree in Business Administration, IT/Computer Science, or relevant field

Project Management Certification (advanced levels) preferred.

Create strategy and scope opportunities
Design and develop the digital health strategy in line with overall organization strategy, applying lessons from work done in existing countries, external trends and best practices and new research in the technology space

Provide direction and advice to leadership and country teams on digital health strategy. Be the trusted advisor to governments in co-designing and implementing digital solutions.

Identify and target new opportunities to work with Governments and their partners, manage and prioritize the pipeline of opportunities. Engage and support new opportunities through the management of internal and external stakeholders. Lead scoping trips and research, and where opportunities turn to implementation; lead the design of the new/revised initiatives and the technical set-up of operations

Design digital health models for various scenarios as LG scales into new countries, within existing countries and products

Undertake periodic review and realignment of the digital health strategy with stakeholders; LG staff, Government, implementing partner organizations and others

Provide key information and updates regarding strategy and digital health performance to other departments and external key stakeholders

Lead Digital Health Operations

Lead the development of global digital health operating models and plans. Lead and coordinate all external and internal stakeholders ensuring input and engagement in their development

Determine optimal digital health platforms for different contexts (new countries, counties/districts (existing country operations) and the most effective means of co-creating digital health performance management solutions

Oversee the digital health program/project implementation, coordinating resources across tech and program operational teams, staying close to implementation on the ground while ensuring that projects are focused on delivering outcomes

Develop plans that ensure digital health activities are continuously aligned; within the tech team (Software developers, Product managers, digital partnership managers) with the new country, community health partnership and operational teams, tech partners, Government and other stakeholders

Monitor, evaluate and develop corrective action plans ensuring programs/projects are delivered within plan and aligned to goals

Lead the development and implementation of processes, policies, systems to support operational effectiveness and compliance

Build and maintain relationships and networks

Develop and maintain strong relationships with governments, NGOs, development partners, solution providers, implementing partners and innovators in the mobile and health industry to create a pipeline of opportunities and stay up to date with new developments and innovations.

Coordinate working relationships with Government and in-country partners to deliver long term organization goals. Negotiate, set-up and manage expectations, reporting structures, communication channels, payment mechanisms etc.

External Relations & Advocacy

Raise Living Goods’ digital health visibility at conferences and meetings and identify opportunities to showcase Living Goods’ work nationally and globally. Represent Living Goods in external high-level meetings, workshops and conferences.

Build coalitions with other digital health organizations / individuals, relevant funders etc. to further LG work. Share relevant evidence and program insights to internal and external audiences.

Business development

Support Living Goods’ Business Development team with bids and proposals in response to Government, Foundation or other Donor solicitations that support LG’s objectives.

Develop and communicate digital health content related to reporting requirements for funders.

Identify and develop funding opportunities to further digital health strategic agenda

People and Culture

Lead organization design to implement the strategy

Establish effective and efficient ways of working (RACI, RAPID, etc.) in-country, LG globally and with external stakeholders

Manage talent: Ensure optimal operating capacity (recruitment and retention), develop teams and individuals (learning and development through coaching, mentorship and other support)

Build a culture of high performance, an engaged workforce in line with the organization values
Job Requirements
Required education
: Post-graduate education

Required relevant work experience
: 10 years

Required languages:
English (Spoken: fluent | Written: fluent)
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