Director Global Technology Transformation

Director Global Technology Transformation

Living Goods

Director Global Technology Transformation

Details of the offer

Living Goods seeks a Global Transformation Leader to implement LG’s 2020 Technology Strategy that has been recently revised with support from Accenture Development Partners (ADP). The role is expected to establish a Project Management Office (PMO) that will bring the strategy to life across Living Good’s global operations. Execution will be required at organization-wide level, aligned to strategic initiatives that advance our performance management capabilities to the families we serve, external partners and internal clients. The individual will work collaboratively with the Global Executive Team and the Chief Technology Officer and team to provide leadership, coordination, strategic direction and management for all Technology PMO processes and functions. This individual will ensure the prioritization and successful delivery of initiatives across LG, reporting directly to the CEO (Project sponsor) or her designate. She/he should have expertise in project, program and change management in the provision of strong technology function.
Leading and Influencing Others - Establishes clear directions, brings people along in an organized and engaging manner, maintains dialogue on work and results. Relishes leading in ambiguity and is energized by tough challenges

Relationship Management- Leverage interpersonal skills to establish rapport and develop strong relationships at all levels including Board level that ensure delivery of work

Results Focused- Drive to achieve or exceed targets and goals within determined timeframe and quality expectations

Analytical, Problem Solving and Decision-Making- Recommends and makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment. Strong consensus builder

Organizational Agility- Quickly learns how organizations work and value is delivered. Knows how to get things done both through formal channels and the informal network

Strategic Agility- Sees ahead clearly, can anticipate future consequences and trends accurately. Has broad knowledge and perspective. Can create competitive and breakthrough strategies and plans

Communication - Thinks carefully about what to say to diverse audiences, delivers communication in a manner that it creates desired results

Change management- Applies relevant change management principles and practices in consideration of organization culture, global and local contexts. Honed at using best-in-class change management tools

Aptitude for Technology- Ability to learn and use technology effectively and efficiently


10+ years’ experience leading a Technology project management operation with at least six years in strategic planning, execution and people management

Bachelor’s degree in Business Administration, IT/Computer Science, or relevant field

Project Management Certification (advanced levels) preferred

Technology Strategy Global Project Management Office (PMO)
Design, resource and lead the PMO; design workstreams, develop TORs, performance goals and measures

Coordinate the management, implementation and reporting: develop timelines, identify and implement KPIs and metrics, identify and manage interdependencies and potential risks and make staffing decisions based on skills and workload

Provide frequent and transparent updates, manage sponsor expectations, and keep all stakeholders informed of the progress of all projects and programs

Consult with key stakeholders in a proactive manner to establish scope, contract/recontract deliverables and timelines

Spearhead decision-making for all workstreams, making these available to the project steerco with information and data that enables quality and strategic decision making

Anticipate and identify deviations from plan or schedule and initiate corrective actions. Apply judgement to understand when to escalate, refocus teams and negotiate/re-negotiate

Identify, train and build awareness regarding effective processes, tools, and systems that ensure delivery of program objectives, in line with best practices

Partner with the organizational change leads to define, develop and implement change initiatives including training, to all personnel and roles associated with the implementation

Partner and engage with vendor(s) to effectively manage overall implementation. Negotiate and manage dependencies, issues, risks, financials and timelines

Develop and maintain documentation on all aspects of the implementation

Act as a Consultant, Coach and Mentor to PMO team, providing daily guidance on projects and initiatives

LG Technology strategy

Understands LG business strategy and how the Technology strategy outcomes contribute to the execution of the business strategy. Ensure that PMO work is aligned to this business strategy.

Integrate business and tech strategy delivery – develop roadmaps

Evaluate process approaches with key stakeholders with a focus on weighing benefit vs change risk

Continuous validation of the cost benefit analysis for the entire tech strategy

Develop and manage costs/budget for the program ensuring forecasting resource requirements, analyzing variances and initiating corrective action

Recommend future technology strategies and their implementation

Ensure that delivery of tech strategy adheres to the future LG business strategies

Technology team deliverables

Manage and build rapport with the Technology Department leadership and strategically advise on the implementation and impact of the Tech strategy to ongoing business priorities (options, risks, costs versus benefits, etc.)

Act as a technology technical lead resource throughout the phases of development and implementation, interfacing between the Technology department, other LG departments, suppliers and partners. Responsibilities include:

Lead and partner where necessary on the planning, prioritization, design, development, testing and implementation of all programs/projects related to the tech transformation

Ensure all tech developments, improvements adhere to standards and best practices

Ensure quality and efficiency of processes and tools

Drive improvements in the delivery of all related work

Monitor end to end execution of project implementation with a tech lens

Partner and work closely with tech teams to resolve tech issues to ensure successful execution

Develop and maintain relationships with Tech Department leads to identify improvement opportunities to mature on transformation projects
Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 10 years

Required languages:
English (Spoken: fluent | Written: fluent)
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