We are seeking someone with a mix of operational and clinical experience who has worked in and engaged with African health systems. Candidates who fit the following criteria are strongly encouraged to apply:
Strategic leader and strong project manager with a track record of building and managing successful teams, including experience with complex field operations
Experience building clinical protocols, training programs, or similar systems
Growth mindset and enthusiasm for learning, feedback and continuous improvement
Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with good humor, patience, and a humble approach to service
Collaborative team player who can engage leaders across the organization to meet strategic objectives
Experience managing team performance, including recruiting future leaders and developing them to achieve their potential
Ability to roll up one’s sleeves and directly move projects forward
Strong data skills; advanced Excel a plus
Excellent written and verbal communication skills
Swahili language skills
Responsibilities
Be excited to grow our network of pharmacies reimbursing for care from 10 to 200+, including building operations, supply chain and training systems required to achieve this
Work with clinical advisors to develop clinical protocols to ensure pharmacies and clinics provide high-quality care
Engage with our tech team to build a scalable reimbursement product that has the potential to impact the lives of millions of people
Be keen to help drive debates around how to structure reimbursement to improve quality of care and expand access in rural areas, with a focus on ensuring medication adherence and incentivizing use of diagnostic tests and WHO prequalified medication
Be interested in working with our health economics research partners to test ideas at a small scale before rolling them out across our network
The ideal candidate will be comfortable with ambiguity, able to respond quickly to changing conditions, and excited that we could be growing the program over the next year from two service lines that we support now (contraceptives and malaria care) to potentially 5-6 (with HIV ARVs, antenatal and postnatal care, and non-communicable disease care in the pipeline). In this role, the Director of Programs will lead Maisha Meds program development in Kenya and across the region. Reporting to the Chief Operating Officer, you will:
Develop and lead operations for our core reimbursement programs:With support from our COO and other leadership, you will develop our operations systems for scaling our reimbursement product, structuring onboarding and training programs, ensuring compliance with regulation and clinical best-practice, and ensure that we are gathering learnings and feedback from sites to help us improve our programs. Our Director of Programs will:
Build the team to support a network of healthcare providers for our reimbursement systems
Set KPIs and structure work plans to ensure we hit targets and with strong execution
Manage all activities relating to achieving scale and service delivery objectives and targets
Motivate our team to align their work streams in support of operational targets and objectives
Lead development of our reimbursement systems:You will develop clinical pathways and protocols; help us structure small-scale pilots and learning activities to help set reimbursement rates and copayments; and help us identify further priority products and expansion plans for new geographies. You will:
Oversee clinical protocol development for all new programs that we may support (HIV, diabetes, hypertension, antenatal care, and possibly cervical cancer self-swabs) and refine existing protocols to ensure high quality of care
Conduct small-scale operational research to decide how to structure subsidies to ensure med adherence and affordability of high-value products with low adoption rates currently
Help us to develop and prioritize the pipeline of potential future programs, expansion geographies, and partnerships for patient engagement and acquisition
Lead engagement with our tech team to support product development and iteration:You will work directly with a team of software engineers to ensure that we are building world-class tech, with a focus on user experience, A/B testing for copayments and messaging, and patient identification / fraud mitigation. You will:
Develop a feedback loop to the tech team for refining and expanding our tech product
Help us build a proof of concept for A/B testing, with a focus on setting copayment based on patient demographics and ability to pay for care
Evaluate technical integrations with potential partnerships, develop low fidelity ways of testing partnerships before engaging the tech team
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 5 years
Required languages:
English (Spoken: fluent | Written: fluent)
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