Key Responsibilities
Manage the daily scheduling of drivers and ensure delivery targets are met as well as communicate with drivers and customers throughout the delivery process.
Responsible for meeting on-time performance requirements and ensuring compliance with all safety regulations.
Resolve transportation problems with urgency and professionalism.
Record and document information from drivers and distribute it to appropriate departments.
Develop and implement dispatch strategies to optimize efficiency and reduce costs as well as monitoring driver performance and provide feedback to improve service delivery.
Conduct regular audits of dispatch and logistics processes to ensure compliance with company policies and regulations.
Collaborate with other departments to streamline operations and improve customer satisfaction as well as handle customer inquiries and complaints.
Qualifications
Must have a Bachelor's degree in logistics/supply chain/transportation function or business-related course.
Must have integrity with high morals and professional ethical values.
Demonstrated excellent analytical, problem solving and organisational skills.
Demonstrated ability to multi-task and work under pressure while meeting strict deadlines.
Must have excellent communication and interpersonal skills.
Must be self-driven, focused and goal oriented which includes ability to work remotely.
