E-Learning Support Officer At Kenya Methodist University (Kemu)

LEARNING SUPPORT OFFICER: KeMU/ADM/VBL/3/2/2025; 1 POSITION, NAIROBI CAMPUS
The E-Learning Support Officer plays a crucial role in ensuring that students successfully navigate and engage with online and blended learning environments. This position provides technical support, orientation, and academic guidance to learners, ensuring a seamless online learning experience. The officer monitors student progress, troubleshoots LMS-related challenges, and works closely with faculty, IT teams, and student support services to enhance learning experiences
Duties and Responsibilities
Reporting to the Coordinator E-Learner Support - Blended and Virtual Learning, the Learning Support Officer will be expected to:-
Conduct pre-course guidance where prospective students receive a clear and realistic explanation of the expectations placed upon them for study of their programme through the blended and virtual learning mode of study.
Provide explanation of any IT requirements, such as access to a computer or tablet, bandwidth of internet connection etc.
Carry out orientation for all new blended and virtual learning mode students, outlining their own responsibilities as learners, and the commitments of the University for support while undertaking their programme(s).
Provide students with clear and up-to-date information and documentation about the learning support available to them locally or remotely for their programme(s).
Prepare a schedule for learner support through timetabled activities such as tutorial sessions, trainings and workshops, or web-based conferences:
Provide students with ample and appropriate opportunities to give formal feedback on their experience as blended and virtual learners and about their programme(s).
Provide data for preparation of program reports, student progress reports, course and material development reports, student completion reports in line with the university expectations.
Ensure adherence of BVL procedures and guidelines in line with National/ Regional/International agencies for compliance purposes.
Participate in training academic staff on development and review training manuals in line with set standards and guidelines by the Commission for University Education to ensure delivery of quality programmes.
Participate in training Students in Virtual and Blended Learning in the University.
Carry out any other duties assigned by the supervisor.

Minimum Requirements
Bachelor's Degree (Minimum Requirement) in Education Technology, Instructional Design, Computer Science, Information Systems, Education, or a related field.
At least two (2) year experience in student support services in an online or blended learning environment in an institution of Higher learning or comparable organisation
Proficiency in LMS platforms and EdTech tools.
Excellent communication and interpersonal skills to support students effectively.
Ability to analyse student engagement data and provide intervention strategies.