Job Description
Join our team as a Food & Beverage Waiter in the vibrant city of Nairobi, Kenya! We're looking for a friendly and customer-focused individual to provide exceptional dining experiences to our guests. As a key member of our food service team, you'll play a crucial role in ensuring customer satisfaction and maintaining the high standards of our establishment.
Greet and seat guests in a warm and welcoming manner
Take accurate food and beverage orders, ensuring special requests are communicated to the kitchen staff
Serve food and beverages in a timely and professional manner
Answer questions about menu items, making recommendations when appropriate
Ensure tables are set up correctly and maintained throughout service
Process payments accurately and efficiently
Collaborate with kitchen staff and other team members to ensure smooth service operations
Adhere to all food safety and sanitation guidelines
Assist in side work duties such as restocking supplies and cleaning dining areas
Handle customer concerns or complaints with patience and professionalism
Qualifications
Strong communication skills with fluency in English
Excellent customer service skills with a friendly and supportive demeanor
Basic math skills for handling cash and credit transactions
Knowledge of food and beverage service techniques
Ability to work efficiently in a fast-paced environment
Team player with a positive attitude
Attention to detail in food presentation and table settings
Physical stamina to stand for extended periods and carry trays of food and beverages
Previous experience in food service or hospitality industry preferred
Diploma or degree in Hotel Management
Food handling certification preferred
Flexibility to work various shifts, including weekends and holidays
