Front Office Assistant

Salary Currency: Kenyan Shilling
Job Description
The front office assistant will be in charge of day to day running of a busy front office for our rent collection agency. A mature lady (25 years and above) is preferred for this role. She will manage day to day administration duties.
Responsibilities
1. Attending to telephone calls and transferring them to the respective staff.
2. Serve visitors by greeting, welcoming and appropriately directing them.
3. Maintaining proper records for payments, calls and client records.
4. Perform administrative task such as maintaining files, spreadsheets or sending out office communications.
5. Filing and retrieval of documents.
6. Receiving and replying emails as well as sorting daily mails and couriers.
7. Maintain order in the front office and control access of visitors.
8. Keep front office tidy, sanitized and organized.
9. Perform any other duties and responsibilities assigned to them by the management from time to time.
Skills required
1. Ability to be polite but firm when dealing with difficult, impatient or upset clients.
2. Ability to stay calm under pressure.
3. Ability to pay attention to detail and perform a variety of duties (multi-tasking) at once while answering phone calls and greeting customers.
4. Must be self-motivated, confident and a friendly personality.
5. Must possess good listening, writing and communication skills.
6. Must possess computer skills i.e. use of software programs, enter information into digital files and creating various office documents.
Requirements
1. Degree in Business Administration/ Front Office Management.
2. At least 3 years’ experience as a receptionist or front office assistant.
3. Prior experience in customer service.
4. CPA I or II would be an added advantage.
5. Prior experience at a real estate company would be preferred but is not a must.
How to apply
If you are up to the challenge, possess the above qualifications, please send you CV accompanied by a cover letter (quoting the job title), a copy your national ID and relative certificates and documents.
Deadline 14th July 2020.
An office assistant to be in charge of the daily running of a busy front office for our rent collection agency.