Front Office Manager

Job Title: Front Office Manager Industry Legal Services Location: Nairobi Salary: KES 50,000 Job Purpose: To excel in this role, it will take you to always wear a smile, have a great demeanor and create excellent rapport with all visitors building customer loyalty and goodwill on behalf of the firm. Our client is a well-established law firm in Kenya seeking to hire a Front Office for their Nairobi Office. Roles & Responsibilities Front Office Manager Job• Get adequately informed about facilities in the organization• You will be the first contact the client makes with the organization; therefore, expected to greet them warmly as they come in and also to escort them to the specific department of the organization where they want to visit.• You will see to it that clients and all visitors are given highly impressive service experience• Coordinate and supervise all activities of personnel working at the office cafeteria to ensure visitors are served the right quality meals, snacks, coffee and other drinks• You will see to it that the personnel are courteous, efficient, and fast in-service delivery.• You will also be saddled with the responsibility of determining the appropriate seating position for clients, depending on their number.• Ensure that the various waiting & meeting rooms, as well as common areas, are always kept clean and neat.• Liaise and coordinate on projects.• Efficiently operate the switchboards, video conferencing and other systems and databases• Plan and Coordinate events and functions including special events at the firm and end year parties.Requirements for Front Office Manager Job The successful candidate must be able to demonstrate the following soft-skills and competencies:• Bachelor’s Degree in relevant field (s)• Previous experience working in a well-established Law Firm will be an added advantage• Possess very strong interpersonal relationship and skills• Possess excellent writing, verbal, and public speaking skills• Perfect time management skills to ensure services to guests are not delayed• Possess good interpersonal skills• Possess vibrant attitude and amicable personality• Ability to adapt easily to the requirements and guidelines of the organization• Ability to learn fast on the job• Possess pleasant personality and enthusiastic attitude• Possess top-notch skill in customer service• Ability to work flawlessly and effortless under stress and pressure.