Fulfilment Representative

Twiga is a B2B e-commerce company that builds fair and reliable markets for agricultural producers, food manufacturers and retailers based on transparency and efficiency.Our mission is to provide affordable access to high quality food and grocery across African cities.Our ambition is to modernize Africa’s urban informal retail by using technology, to aggregate demand and help create an efficient supply chain that makes food and grocery more affordable.This role is responsible for distributing produce/products promptly to customers within the set timelines and laid out standard operating procedures. Key ResponsibilitiesFollow the laid-out route plan, deliver ordered produce/products to vendors in the assigned route as per the delivery manifest.Deliver goods at the scheduled time, keeping a clear log on delivery times for all orders, accounting for all assigned crates, and ensuring payment for goods upon delivery.Timely collection of customers returns and ensuring the end-of-day stock reconciliation completed within the set timelines.Inspect the assigned delivery assets i.e. DMS handset and crates and verify that they are maintained as per the set standards and are available for inspection where need be.Develop rapport, understand and anticipate the customers’ needs and initiate actions to solve them or escalate as required.Maintain quality customer service in the delivery of the customer's promise.Observe the vehicle maintenance schedule, fuel the truck when needed and report any mechanical problems immediately to your supervisor. RequirementsA detail-oriented professional skilled in accurately and efficiently fulfilling orders.Possess a KCSE certificate, a valid certificate of good conduct; and a clean and valid driver's license. Twiga is an Equal Opportunity Employer. We champion equal treatment of all applicants. Twiga does not charge its applicants any fees whatsoever and has not authorized any agent to levy any fees on its behalf. If anyone requests you to make any payment with respect to this application, please report the incident to ********** or to our hotline on +254 (0) 709 258 000.Powered by JazzHR