General Manager - Hospitality

Reports to: Director
Industry: Hospitality (Luxury Apartments)
Location : Diani
Salary : Competitive

Our
client is a luxury accommodation provider in Diani. They seek to hire a self-driven
individual to oversee all aspects of Property Management, including
maximization of financial performance, guest satisfaction, and staff
development within established standards. S/he will be responsible for the
hiring, training, and discipline of all hotel staff.

DUTIES AND RESPONSIBILITIES:
·
Follows the set standard operating procedures
to the latter and ensures they are adhered to by the hotel’s staff
·
Creates an operating environment that assures
consistent guest satisfaction.
·
Recruiting Hotel staff.
·
Monitors the performance of the hotel through
verification and analysis of guest satisfaction systems and financial reports.
Initiates corrective action where necessary.
·
Maintains product and service quality
standards by conducting ongoing evaluations and investigating complaints.
·
Develops accurate and aggressive long and
short-range financial objectives consistent with the Company's mission
statement.
·
Prepares financial reports for management that
clearly explain operational effectiveness, trends and variances.
·
Establishes and maintains a pro-active human
resource function to ensure employee motivation, training and development, wage
and benefits administration, and compliance with established labor regulations.
·
Maintains an appropriate level of community
public affairs involvement.
·
Executes marketing, sales, and operational
activities, producing results that meet or exceed the hotel’s business plan.
·
Ensures good safety practices of employees and
guests, assisting in the maintenance of proper emergency and se