Job Summary
A grocery and liquor store, with an in-store coffee shop in Westlands, Nairobi is looking for a store manager to overlook operations and management of its retail outlet.
Minimum Qualification:Bachelor
Experience Level:Senior level
Experience Length:7 years
Job Description
Minimum Qualification: Bachelor
Experience Level: Senior level
Experience Length: Minimum 7 years
Job Description/Responsibilities:
• The various important duties, tasks, and responsibilities that grocery store managers is required to carry out include:
• Improve profit and attain sales target of the store
• The manager is expected to be at the center of top quality service delivery to the customers.
• Deal with customer service issues, including complaints, queries, and related issues
• Oversee receiving orders, stock transfers, and effective stock control
• Maintain inventories and approve contracts to ensure consistent availability of the required merchandise
• Study trends, authorize clearance sales and also determine all required sales promotions
• Making constant and ongoing improvements to the running of the store
• Review merchandising by formulating pricing policies
• Study display plans, product merchandising, online sales, social media marketing, and online/offline advertising towards marketing merchandise in a profitable manner
• Appraise, monitor, and plan tasks to be given to individual staff members
• Recruit and interview new staff for the store
• Organize training, orientation, and supervise all floor staff
• Guide, counsel, and coach employees to maintain positive result generation
• Collaborate with other members of staff that have good understanding about service requirements
• Prepare annual budget, analyze variances, initiate corrective actions, analyze variance, and schedule expenditure
• Identify profitability ratio by studying financial statements and operating statements
• Recognize new opportunities, future and present requirements by customers
• Establish good rapport with existing and pCHEotential customers and suppliers
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
Job Requirements:
The tasking nature of the job requires the candidate to be prepared to spend much more time on the shop floor than in the office. The other requirement include:
• At least 7 years or more in a managerial role in a high footfall retail store
• Strategic thinking ability
• Financial and commercial acumen
• Stakeholder management skills
• Analytical and problem-solving abilities
• Coaching and people developing skills
Minimum Qualification: Bachelor
Experience Level: Senior level
Experience Length: Minimum 7 years
Job Description/Responsibilities:
• The various important duties, tasks, and responsibilities that grocery store managers is required to carry out include:
• Improve profit and attain sales target of the store
• The manager is expected to be at the center of top quality service delivery to the customers.
• Deal with customer service issues, including complaints, queries, and related issues
• Oversee receiving orders, stock transfers, and effective stock control
• Maintain inventories and approve contracts to ensure consistent availability of the required merchandise
• Study trends, authorize clearance sales and also determine all required sales promotions
• Making constant and ongoing improvements to the running of the store
• Review merchandising by formulating pricing policies
• Study display plans, product merchandising, online sales, social media marketing, and online/offline advertising towards marketing merchandise in a profitable manner
• Appraise, monitor, and plan tasks to be given to individual staff members
• Recruit and interview new staff for the store
• Organize training, orientation, and supervise all floor staff
• Guide, counsel, and coach employees to maintain positive result generation
• Collaborate with other members of staff that have good understanding about service requirements
• Prepare annual budget, analyze variances, initiate corrective actions, analyze variance, and schedule expenditure
• Identify profitability ratio by studying financial statements and operating statements
• Recognize new opportunities, future and present requirements by customers
• Establish good rapport with existing and pCHEotential customers and suppliers
• Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
Job Requirements:
The tasking nature of the job requires the candidate to be prepared to spend much more time on the shop floor than in the office. The other requirement include:
• At least 7 years or more in a managerial role in a high footfall retail store
• Strategic thinking ability
• Financial and commercial acumen
• Stakeholder management skills
• Analytical and problem-solving abilities
• Coaching and people developing skills
