Job Description Reporting to the Head of Conservancy, the responsibilities and essential job functions include but are not limited to the following: Take a lead in organizing guests experiences not limited to guided vehicle, bike rides, walking safaris. Spearhead the guest experiences strategy team and guest experience providing activities around the conservancy Take a lead in designing new activity ideas and assist in the future development of camp activities, as well as other programs that build on engagement within the conservancy for guests Assist in contacting guests before their arrival to ensure smooth delivery of guided experiences and itinerary, work closely with hotel to ensure service experience remains unmatched. Lead, mentor, and coach the Guides, Activities and Excursion teams in the hotel and the conservancy. Share the history and culture the conservancy and their environs enthusiastically. Selling, booking and updating guided experiences and activities. Be responsible for a positive, safe and memorable experience for each and every guest. Prepare and update a checklist for animals, plants, and birds at the Conservancy and its environs to enrich guest experiences. Prepare accurate animal stories/information to promote guest experiences and engagement Participate in fundraising for the Conservancy activities and goals Review all online and printed marketing material and provide updates to marketing team as required. Design a unique photo centre and information center Organize annual photo competition with awards to be won Social Media activation space to attract traffic to our pages and create repeat business Create activities focused on community integration in all our operations to enrich guest experiences Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends Carry out all other tasks as assigned by the Head of Conservancy Follow department policies, procedures and service standards. Follow all safety policies. Other duties as assigned. Qualifications Valid Driver's License and clean driving history Minimum 4 years leadership experience working in a high-volume, fast-paced recreational / guiding environment Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events Positive, outgoing and professional attitude with a passion for National Parks and Kenyan Destinations Graduate of an Outdoor Recreation/ Ecotourism or Tourism program an asset Additional Information Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction. Working with a hotel rich in history and known for exemplary services while growing your career Work and learn in a remote luxury property
