Job Summary
The guest relations officer will be responsible for ushering in and directing guests and tenants to the premises among other roles.
Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:3 years
Job Description
Roles
Check-in Guests and tenants:The guest relations officer will greet incoming guests and welcome them to the premises. They confirm reservations, explain offered amenities, give directions to rooms, and produce room keys.
Handle Guest/tenant Inquiries and Complaints:From providing additional linens to handling complaints about noise or room temperature, the guest relations officer will be responsible for accommodating guests during their shifts. He/she will contact necessary personnel, such as restaurant supervisors or housekeeping, to handle specific requests or complaints.
Answer Phones:The guest relations officer will take all incoming calls at the premises. He/she will handle phone reservations, confirm previously-made reservations, give directions to the premises and answer any questions customers have about the accommodation.
Process Payments:When a guest’s stay is over, the guest relations officer will handle check-outs for both tenants and gusts. At this time, they will issue payments such as additional room charges and process debit or credit cards to pay for room fees.
Any other duties allocated.
Required skills.
Administrative skills
Multitasking
Attention to detail
Customer service
Good communication skills and likability.
Roles
Check-in Guests and tenants:The guest relations officer will greet incoming guests and welcome them to the premises. They confirm reservations, explain offered amenities, give directions to rooms, and produce room keys.
Handle Guest/tenant Inquiries and Complaints:From providing additional linens to handling complaints about noise or room temperature, the guest relations officer will be responsible for accommodating guests during their shifts. He/she will contact necessary personnel, such as restaurant supervisors or housekeeping, to handle specific requests or complaints.
Answer Phones:The guest relations officer will take all incoming calls at the premises. He/she will handle phone reservations, confirm previously-made reservations, give directions to the premises and answer any questions customers have about the accommodation.
Process Payments:When a guest’s stay is over, the guest relations officer will handle check-outs for both tenants and gusts. At this time, they will issue payments such as additional room charges and process debit or credit cards to pay for room fees.
Any other duties allocated.
Required skills.
Administrative skills
Multitasking
Attention to detail
Customer service
Good communication skills and likability.
