With a history of doing business in Africa for over a hundred years, we have a presence across 12 countries in Africa. A career at Barclays Africa promises opportunity and challenge - an opportunity to be part of an organisation that is changing the future of banking, and the challenge to drive the change and lead us into the future.
Qualifications
Analytical Thinking
- Advanced (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Commercial mindset - Senior (Meets all of the requirements), Customer Excellence - Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Experience in a similar environment at management level, Leading people - Leadership level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development)
Responsibilities
Job Description
Accountabilities:-
New Business Development
Recruit new key customers at a profitable level
Proactively create and develop business relationships with companies
Work with the branch distribution to ensure the card products are competitive to drive growth
Build close working relationships with Barclays Corporate team contacts and other Group/external key business influencers to create business opportunities
Fully understand the workings of Barclaycard and the pricing and risk strategy.
Portfolio
Portfolio management will involve discussions and negotiations on commercial, technical, operational marketing, and industry issues
Develop and implement Portfolio intervention frameworks including Early Engagement and Continuous Customer Engagement strategy throughout the customer life-cycle
Lead key initiatives including cards pricing strategy/product optimization to drive revenue growth.
Drive segmental spend campaigns for various customer segments across the portfolio and deploy competitive marketing strategies
Institutionalize key activities through outbound telesales team to drive ENR Sales, Insurance Sales, cards delivery
Develop robust card strategies to drive scale in the business
Establish, build and maintain ongoing relationships with customers to develop and protect business income
Develop a deep understanding of the needs and requirements of customers’ businesses
Make sound commercial judgments in order to retain and fully develop customer base
Planning and research
Liase with card schemes research team to get insights to drive growth
Keep abreast with the latest technology or payment models
Highly self-motivated with strong personal time management of day to day activities to maximise return on resources
Maintain and understand the business environment in which the customer operates
Constantly update oneself with knowledge on all products and services offered in the market
Develop strategies to recruit and develop business in line with profit targets
Independently determine, develop and implement strategies and tactics to achieve/exceed sales targets, and combat competitive threats
Governance, Control and Risk
Ensure compliance to Bank controls , policy , service standards and procedures as laid down by the bank
Ensure all mandatory training completed to deadline and understood within given timescales.
All risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
Successful independent conformance assurance (e.g .RCA, BIA, Regulatory Compliance, PwC)
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 7 years
Required languages:
English (Spoken: fluent | Written: fluent)
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