Head Of Credit And Operations At Bayes

To oversee and manage the overall business operations, driving strategic growth initiatives while ensuring operational excellence across all departments. The Head of Credit and Operations will work closely with the General Manager to implement the company's vision and objectives.

Key Responsibilities
Strategic Leadership
Collaborate with the General Manager to develop and execute the company's long-term strategy and annual business plans.
Identify and pursue new business opportunities and partnerships to drive growth
Analyse market trends and competitor activities to inform strategic decision-making
Lead change management initiatives to support the company's evolution and growth
Operational Management
Oversee all operational aspects of the business, including credit, collections, customer care, and other key functions
Optimize processes and systems to improve efficiency, productivity, and scalability
Oversee development and implementation of policies and procedures that ensure operational excellence
Monitor and analyse key performance indicators (KPIs) across all departments, taking corrective actions as needed
Documentation of processes (policies and SoPs)
Financial Management
Work with the Finance team to develop and manage budgets for all departments
Monitor financial performance and ensure the company meets its financial objectives
Identify cost-saving opportunities and implement measures to improve profitability
Provide financial insights and recommendations to the GM and Board of Directors
Risk Management and Compliance
Ensure compliance with all relevant regulations and internal policies
Oversee the development and maintenance of robust risk management frameworks
Monitor and mitigate operational, credit, and other business risks
Stay informed about regulatory changes and their potential impact on the business
Team Leadership and Development
Lead, mentor, and motivate a high-performing executive team
Foster a culture of innovation, accountability, and continuous improvement
Ensure effective communication and collaboration across all departments
Stakeholder Management
Represent the company in high-level meetings with partners, investors, and regulatory bodies
Build and maintain strong relationships with key stakeholders
Communicate company performance and strategic initiatives to the Board of Directors
Business development
Identify and pursue strategic partnerships with financial institutions, fintech companies, and other relevant organisations to expand BAYES' market reach and service offerings.
Negotiate and structure partnership agreements that align with BAYES' growth objectives and risk tolerance.
Create and implement strategies to build a robust ecosystem around BAYES' digital lending platform.
Lead regular partner reviews and strategy sessions to continuously improve collaboration and identify new opportunities for growth
IT
Leveraging technology to drive business growth and enhance our digital lending platform
Identify emerging technologies that can provide competitive advantages in the digital lending space
Collaborate with tech teams to ensure seamless integration of new features into existing platforms
Ensure all new IT developments comply with financial regulations and data protection laws

Key Performance Indicators:
Overall business growth (revenue, customer base, market share)
Operational efficiency metrics
Financial performance (profitability, cost management)
Risk management effectiveness (portfolio quality, compliance)
Employee engagement and retention
Customer satisfaction and loyalty
Innovation and new product development

Qualifications and Experience
Bachelor's degree in Business Administration, Finance, or a related field.
Minimum of 10 years of experience in senior management roles within the Microfinance, Financial services industry.
Proven track record of driving business growth and operational excellence overtime.
Strong understanding of credit risk, lending operations, and regulatory compliance.
Excellent leadership,managing a diverse team, communication, and problem-solving skills.
Strategic thinker with the ability to translate vision into actionable plans.
Results-oriented with a commitment to continuous improvement.
Competencies
Strategic thinking and business acumen.
Financial management and analysis.
Operational excellence and process optimization.
Risk management and compliance
Leadership and team development.
Stakeholder management and communication.
Adaptability and change management.
Innovation and creativity.