Job Summary
A Property development Company seeks to recruit a Hospitality Manager to manage its residential properties in the Nairobi Region
Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:3 years
Job Description
Job duties & responsibilities.
• Supervise and develop the performance of all operating departments in general, that is, housekeeping, purchasing, security and maintenance.
• Preparation of monthly management reports on the status of the houses in terms of their occupancy/ownership and payment of service charge, water and any other service provided by or through the company,
• Ensures all properties are maintained and repairs are executed in a timely and cost-effective manner.
• Supervision of contractors and service providers working and providing services in the estate,
• Responsible for the acceptance and property management interior decor set up of new developed properties delivered by construction and new acquisition by real estate team.
• Conducts periodic property inspections and ensure first-class property condition, including grounds and common area maintenance, according to the standards which will distinguish Company properties from the competition.
• Coordinate, in liaison with the Managing Director, sourcing of goods and services required for effective management of the estate,
• Billing for service charge and water and following up on payments.
• Supervision of staff working within the estate.
• Reviews the performance of all improvement work performed on each
• Demonstrate annual cost savings through effective negotiating property and ensure high quality of work is delivered.
• Interviews and screens prospective residents for occupancy.
• Prepares, processes and signs leases and rules.
• Purchases general supplies, and services following the company policy and procedures.
• Assists with inspections and monitoring work orders.
• Rent collection, receipting, prepares deposits using property management software.
• Writes warning letters and prepares legal notices to residents
• Submits required reports and maintains records according to Company policies.
• Coordinate marketing and selling of houses including coordinating transfer of ownership of houses that have been sold,
• Maintenance of houses that remain unsold and management of houses that have been let out.
• Ensuring the common areas of the estate are effectively maintained, which includes maintenance of the access roads.
• Ensuring facilities and equipment for common services are maintained and serviced as required.
• Ensuring that goods and services provided to the estate are duly paid to the respective suppliers.
• Preparation of annual estate management budgets for consideration and approval by the board.
• Preparation of annual financial statements in relation to estate management for consideration and approval by the board
• Source and procure tenants and ensure units are fully occupied.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Ability to demonstrate and teach Company’s Mission, Values, and Culture.
• Strong knowledge of property maintenance and management.
• Strong knowledge of lease administration from a landlord perspective.
• Strong computer/technology skills and proficient in Microsoft Office Suite and property management software.
• Time management, prioritization, and organization skills.
• Strong communication (oral and written), listening, and customer service skills.
• Ability to solve complex problems independently.
• Ability to work effectively with other departments and Operations on projects.
• Ability to work independently and in a group setting.
• Ability to talk and share before a group.
• Ability to meet deadlines and multi-task.
• Ability to embrace change and continuous learning.
Qualifications:
• We invite applications from highly energized individuals who meet the following criteria:
• Degree / Higher Diploma in Hotel Management, sales & marketing, business or any other relevant qualification from a recognized institution.
• At least 3 years progressive experience in hospitality.
• Candidates who have headed a department in a medium to large hotel or have been in overall management of bed and breakfasts hotels, or property management are encouraged to apply.
• Familiarity with online marketing will be an added advantage.
• Excellent written & spoken English, interpersonal skills and presentation skills.
• Proficiency in MS Office suite and use of a hospitality software.
• Skillful in project planning/ tasks and able to prioritize projects/ tasks
• Effective communication and customer relations skills.
• Experience in real estate industry will be an added advantage.
