Hotel Manager

To manage the Hotels management team (HOD’s) and achieve the overall hotel targets to deliver an excellent Guest experience. They will be required to manage between profitability and guest satisfaction measures and work closely with the hotel owners and other stake holders.
Qualifications
Bachelor’s degree in hotel management
Must have prior work experience of 3yrs as a hotel Manager
Superior communication skills in English/ Swahili / French or German will be an added advantage.
Both local and expatriate candidates are welcome to apply
Highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
Available to work when needed, including weekends, holidays, and nights.
Must have sharp business acumen with a firm understanding of critical success factors for operating a profitable, growing and highly complex Hotel.
Must possess excellent leadership skills with the ability to effectively manage subordinate executives and managers in various roles and responsibilities.
Responsibilities
Hold regular briefings and meetings with all head of departments and Coordination with HOD’s for the execution of all activities and functions.
Oversee the operations functions of the hotel, as per the Organizational chart
Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
Lead all key property issues including capital projects, customer service and refurbishment.
Handling complaints, and oversee the service recovery procedures.
Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and management.
Deliver hotel budget goals and set other short and long term strategic goals for the property.
Developing improvement actions, carry out costs savings.
Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Applications are invited from qualified persons for the above vacant position.