House Keeper Supervisor

House Keeper Supervisor
Company:

Norwich Union Properties Limited


House Keeper Supervisor

Details of the offer

Job Summary

To provide efficient and effective Housekeeping supervisory support, to facilitate smooth running of the Apartments and its related activities.

Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:3 years
Job Description

REPORTS TO: Property Manager
EMPLOYMENT TYPE: Full time, Contract for an initial 1 year, renewable

KEY RESPONSIBILITIES:
Good customer service which includesResponding to customer queries
Handling their complains
Making their stay comfortable and memorable
Being patient and attentive to them
Ensuring a smooth check in and out of the apartments

Debt control:-Listing down tenants whose rent payment is overdue.
Following up with them ensuring payment is done, at the same time updating the property managers on the same.

Business development:-You are expected to come up with ways to improve income and reduce costs.
Marketing and sourcing clients for the apartments using all available channels.

Assigning workers their duties and inspecting work for conformance to prescribed standards of cleanliness.
Investigating complaints regarding housekeeping service and equipment, and taking corrective action.
Obtaining list of rooms to be cleaned immediately for check-ins and list of prospective check-outs or discharges to prepare work assignments to house keepers.
Conducting orientation to new housekeepers and in service training, explaining polices, work procedures and also demonstrating use and maintenance of equipment.
Making recommendations to improve service and ensure more efficient operation.
Updating records/ files/ registers etc. Providing reports to the management such asWeekly list of occupied and un-occupied apartments
Monthly invoice lists, ‘at a glance’ report
Any other report which may be required.

Inspecting the work of housekeeping staff to make sure it meets The Company’s standards.
Regularly checking supply levels to make sure the establishment never runs out of essential cleaning and other supplies. Placing orders for new general supplies including generator diesel etc.
Keeping the management in the loop on any major issues occurring in the apartments, such as room damages.
Examining building to determine need for repair or replacement of furniture or equipment and making recommendation to management.
Establishing standards and procedures for work of housekeeping staff.
Make periodical stocktaking and maintaining of stock records for linen and reporting to property manager in case of theft or if there is need for replacement.
Any other duties assigned to you by the property managers from time to time.

COMPETENCIES:-
Strong planning, organizational and administrative skills.
Excellent organizational and team management skills
Strong problem-solving skills with keen attention to detail.
High level of confidentiality and discretion.
Tact, poise and excellent communication and interpersonal skills.
Ability to establish and maintain good working relationships.
Effective time management skills with the ability to prioritize workloads and work within tight deadlines.
Exceptional customer service skills. Should be able to assist management by handling office tasks. Assist visitors and provide polite and professional assistance via phone, mail and e-mails. Generally being a helpful and positive presence in the work place.
Creative thinker and problem solver.
Proficiency in all Microsoft Office applications.
Dependability and Reliability.
Hands-on experience with cleaning and maintenance tasks for large organizations
Stamina to handle the physical demands of the job
Flexibility to work for extra hours, including evenings and weekends

QUALIFICATIONS:
Diploma in Housekeeping/ front office operations or similar from a recognized institution.
Work experience as a Housekeeping Supervisor or similar role
Front office experience desired
Marketing and reservation experience is an added advantage.

SALARY SCALE:-
Gross Salary of Kshs. 35,000.
CVs to be received by 13th February 2020
REPORTS TO: Property Manager
EMPLOYMENT TYPE: Full time, Contract for an initial 1 year, renewable

KEY RESPONSIBILITIES:
Good customer service which includesResponding to customer queries
Handling their complains
Making their stay comfortable and memorable
Being patient and attentive to them
Ensuring a smooth check in and out of the apartments

Debt control:-Listing down tenants whose rent payment is overdue.
Following up with them ensuring payment is done, at the same time updating the property managers on the same.

Business development:-You are expected to come up with ways to improve income and reduce costs.
Marketing and sourcing clients for the apartments using all available channels.

Assigning workers their duties and inspecting work for conformance to prescribed standards of cleanliness.
Investigating complaints regarding housekeeping service and equipment, and taking corrective action.
Obtaining list of rooms to be cleaned immediately for check-ins and list of prospective check-outs or discharges to prepare work assignments to house keepers.
Conducting orientation to new housekeepers and in service training, explaining polices, work procedures and also demonstrating use and maintenance of equipment.
Making recommendations to improve service and ensure more efficient operation.
Updating records/ files/ registers etc. Providing reports to the management such asWeekly list of occupied and un-occupied apartments
Monthly invoice lists, ‘at a glance’ report
Any other report which may be required.

Inspecting the work of housekeeping staff to make sure it meets The Company’s standards.
Regularly checking supply levels to make sure the establishment never runs out of essential cleaning and other supplies. Placing orders for new general supplies including generator diesel etc.
Keeping the management in the loop on any major issues occurring in the apartments, such as room damages.
Examining building to determine need for repair or replacement of furniture or equipment and making recommendation to management.
Establishing standards and procedures for work of housekeeping staff.
Make periodical stocktaking and maintaining of stock records for linen and reporting to property manager in case of theft or if there is need for replacement.
Any other duties assigned to you by the property managers from time to time.

COMPETENCIES:-
Strong planning, organizational and administrative skills.
Excellent organizational and team management skills
Strong problem-solving skills with keen attention to detail.
High level of confidentiality and discretion.
Tact, poise and excellent communication and interpersonal skills.
Ability to establish and maintain good working relationships.
Effective time management skills with the ability to prioritize workloads and work within tight deadlines.
Exceptional customer service skills. Should be able to assist management by handling office tasks. Assist visitors and provide polite and professional assistance via phone, mail and e-mails. Generally being a helpful and positive presence in the work place.
Creative thinker and problem solver.
Proficiency in all Microsoft Office applications.
Dependability and Reliability.
Hands-on experience with cleaning and maintenance tasks for large organizations
Stamina to handle the physical demands of the job
Flexibility to work for extra hours, including evenings and weekends

QUALIFICATIONS:
Diploma in Housekeeping/ front office operations or similar from a recognized institution.
Work experience as a Housekeeping Supervisor or similar role
Front office experience desired
Marketing and reservation experience is an added advantage.

SALARY SCALE:-
Gross Salary of Kshs. 35,000.
CVs to be received by 13th February 2020


Source: Brightermonday_Co


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • CVS