Hr & Operations Coordinator At Bollard Consulting Limited

Operations management
Serve as the primary liaison between the Managing Director and on-site operations.
Monitor daily hotel operations and report key metrics.
Coordinate with department heads on operational matters.
Manage correspondence, emails, and phone calls for management.
Schedule appointments and coordinate meetings.
Prepare reports, presentations, and business documents.
Maintain filing systems and office organization.
Handle confidential information with discretion.
Prepare daily/weekly operational reports for Managing Director.
Communicate urgent matters and decisions promptly.
Coordinate between on-site team and remote management
Maintain communication logs and follow-up systems.
Coordinate special requests and VIP services.
Maintain guest database and communication records.

Human Resources
Serve as the first point of contact for employees and external partners regarding HR-related queries and issues.
Maintain accurate employee records and ensure compliance with HR policies and procedures to uphold regulatory standards.
Administer employee benefits programs and respond to employee inquiries promptly and professionally.
Internal Communication: Communicate HR policies, updates, and information effectively to employees, ensuring clarity and alignment.

Qualifications:
Diploma or Bachelor's degree in Business Administration, Hotel Management, or related field
At least three (3) years progressive working experience in administrative or hospitality roles
Should have basic understanding of hospitality operations.
Ability to work independently with minimal supervision
Flexibility to handle varied tasks and priorities
Exceptional communication and interpersonal skills.
Demonstrate high integrity, strong work ethics and ability to maintain confidentiality
Excellent time management and negotiation skills
Strategic planning and analytical skills.
Strong attention to detail.