Human Capital Consultant

Human Capital Consultant

Cci Kenya

Human Capital Consultant

Details of the offer

Job Purpose
This is a generalist consulting role working closely with OPS to provide support and advice regarding all HC related issues and to drive and implement relevant people practices and initiatives.

A. Performance Management
Monitor performance stats and follow up with Ops on performance improvement plans for lower quartile on all levels.

Speed to productivity case studies for new hires

Evaluation and monitoring of training programmes
B. Business Partnering

Weekly meeting with stakeholders to understand business needs

Consultative IR assistance and advice

Revised MBR report including performance, attrition, absenteeism, headcount, exit interview feedback, HC calendar, projects overview etc.

Drive employee engagement

Analyse IR actions and develop action plan

Involvement in medical aid awareness

Facilitate retrenchments

People plan per area
C. Administration

Capture attendance on DR for HC team

Capture structure changes from OM up on system

Daily system report for escalation

Payroll Queries
D. Sick Leave Management.

Monitoring excessive absenteeism and trends and implementing action plan
Check mismatch report, auditing leave types that require supporting documentation and following up with Ops.
E. Engagement
1. Vision and Values
Communicate vision and values on a regular basis

Promoting behaviours aligned to values

Accessibility and visibility to employees and management

Effective communication and transparency - Inform employees of organisational activities.

2. Sense of Community
Coordinate social events and hold competitions showing ROI

Use and communicate humour in the workplace, e.g. emails, quirky workplace features

Participate in community events or projects

Touchpoints for employee well-being and to make each employee feel care.

3. Developing People
Identify skills gaps and discuss solutions with management

Ensure all employees have structured coaching/mentoring sessions

Encourage step up applications for top performing agents

4. Performance Culture
Recognition of good performance e.g. enhancing quarterly awards, daily recognition measures, etc.

Attrition Management

Complete exit interviews

Identifying trends and affecting change accordingly

Retention strategy
Level of Authority

The job holder works according to standard operating procedures

Any issues falling outside of standard operating practices and procedures are referred to the HCBP

Planning time frame is typically 1 week to 1 month.

HC Consultants typically support 200 people in OPS.

Skills and competencies

People Management Skills; mentor and drive people development; ensure high levels of employee engagement.

Strong and adaptable communication skills with the ability to influence and motivate.

Active Listening skills.

Planning and Organisational Skills; defining performance standards and meeting service levels; manage resources; good time management

Good interpersonal skills

Strong analytical abilities; ability to collate, manage and analyse data.

Adaptability / Flexibility

Problem solving skills and adept at trouble shooting

Resilient approach and the ability to manage under pressure.

Initiative / Proactive attitude

Knowledge of the company disciplinary code and procedures

Excellent decision making skills

Experience, Knowledge and Qualifications

University Degree

2-5 years’ experience in a Human Resources or Management role

6-12 months experience in a call centre environment

Strong MS Excel and PowerPoint skills

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
Education certificate
- the official certificate for your highest education
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