Job Summary
To provide technical lead in field-based IT operations pertaining to the Last Mile Mobile Solutions (LMMS) and Commodity Tracking System (CTS).
Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:3 years
Job Description/Requirements
You
will be required to produce a current (within 3 months) Original Police
Clearance Certificate or waiting receipt during interview in case you
are shortlisted
Job Title :Humanitarian Information and Reporting Officer
Reporting to :Project Manager
Grade Level :12
Work Location :Kakuma
Purpose of Position
To
provide technical lead in field-based IT operations pertaining to the
Last Mile Mobile Solutions (LMMS) and Commodity Tracking System (CTS).
Major Responsibilities
LMMS/CTS System operation: 40%
Oversee
wireless connectivity issues between mobile devices and roaming servers
in field operations, troubleshooting where necessary.
Ensure Safety of data collected in the field; maintain backups and encryption of laptop data when required.
Support in the administration LMMS/CTS system users within the project.
Provide systems support and report back to the field team on state of field deployments.
Work with software developers and partners in new systems and upgrades
Report technical failures, help to replicate problems and lead field installations with system upgrades/new releases.
Document technical shortfalls within the existing mobile product offering and with new version releases
Prepare LMMS/CTS reports and forward them to relevant departments within WVK and LMMS/CTS Global IT.
Documentation and Reporting 35%
Prepare commodity reports (CSR, RSR, LSR) and ensure timely submission to National office and other stakeholders.
Maintain
a neat, organized and chronological filing system, ensuring that hard
copies of the recommended reports are available and easy to access at
any required time.
Update
the shipment registers, shipment receipt summaries, Loss claim register
and Loss files to make sure that the soft copy and files are up to date
for easy accessibility on monthly basis.
Make frequent visits to the field locations to ensure accountability.
Collect
and keep all the receipts and dispatch summary, truck inspection
reports, loss reports, physical inventory, warehouse inspection report,
distribution summaries and distribution center visit reports.
Track key CWB indicators of strategic relevance from secondary and primary data available.
Ensure real-time monitoring and appropriate data storage so that local programming data is readily available at times
Review invoices and other Cooperating Partner reports.
Coordination and collaboration 10%
Work
closely with the global LMMS/CTS Support personnel in all aspects of
the technology readiness and rollout, in addition to providing feedback
to, and receiving technical instructions from, the HIRO at National
Office on IT upgrades, maintenance and new developments
Participate in forum of IT support staff for LMMS/CTS for sharing common experiences and troubleshooting technical challenges.
Capacity Building10%
Participate in capacity development initiatives for field staff to ensure adequate LMMS/CTS coverage.
Support HIRO Officer to provide training to other Food Assistance staff.
Support
community groups, youth and children to engage constructively with duty
bearers and service providers to improve access to, and quality of,
essential services.
Other Roles5%
Attend and participate in the daily morning devotions;
Perform any other duties as required by the supervisor or his/her designee.
Knowledge, Skills and Abilities
Minimum of Bachelor’s degree in computer Science or IT or any other related course from a recognized University.
A minimum of 3 years work experience in IT or related.
Effective in written and verbal communication in English [English and Kiswahili].
Solid
networking skills – able to set up, securing and administer wireless
ad-hoc peer-to-peer networks. Ability to isolate and troubleshoot
network connectivity difficulties accordingly and through running IP
configuration tools, resetting wireless connections. Understands TCP/IP
protocol.
Knowledgeable
of Relational Database Management Systems – exposure to MySQL highly
desirable, including the use of database management tools (such as MySQL
Query Browser and Administrator).
Ability to troubleshoot IT problems – log, track and systematically troubleshoot IT problems.
Understanding of the Windows /Android Mobile Platform desirable.
Strong analytical, problem solving and organizational skills with an attention to details
Exposure to mobile hardware technologies (Intermec or similar products including Motorola/Symbol) desirable.
Ability to learn new software systems and running rudimentary system upgrades.
Ready to support end-users.
The position requires ability and willingness to travel domestically and internationally up to 30% of the time.
Solid background in the Window Operating System-Windows 10
in particular. Comfortable invoking, stopping or restarting System
Services, installing and uninstalling software, creating user groups and
setting up user privileges.
Important Safety Tips
1. Do not make any payment without confirming with the BrighterMonday Customer Support Team.
2. If you think this advert is not genuine, please report it via the Report Job link below.
