Principle Accountabilities
Handle customers' routine enquiries regarding the Bank's standard tariff, deposit Interest rates and general exchange rate information.
Deal with customers' general account queries, arrange inter account transfers and order statements.
Arrange for ordering of cheque books and paying in books, including any customized Stationery.
Arrange opening, closing and transfer of accounts, as well as input and amendment of Customer account details.
Co-ordinate set up, amendment and cancellation of regular payments instructions
Deal with inward and outward payments (including obtaining necessary customer Authorities).
Obtain and action customer requests for local and International Payments through Trade Finance Department and /or other relevant centers
Act as principal point of contact in the unit when the Manager is away
Deal with customer queries regarding branch based Bank products and services, ensuring all issues are captured on the system.
Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures
Champion a culture of operational excellence to deliver ever- improving performance standards to IB customers
Identify improvements to processes and procedures that will improve the delivery of excellent operational service and effectiveness, and champion these improvements, within agreed guidelines
Identify cross-sell opportunities within managed customers
Key Competencies and Skills
Builds networks and maintains strong relationships
Good negotiation skills
Able to listen keenly
Pleasant and able to relate well in diverse social set ups and teams
Upholds high standard of Professionalism, integrity and respect for others
Minimum Qualifications, Knowledge and Experience
Bachelor's degree in Commerce/Business-related field.
Good analytical skills
Knowledge of Institution Banking products/Ready and willing to learn
Highly effective communication and collaboration skills
High level of cooperation with others and is responsive to the bank's and team's needs
