The ICT Assistant, Infrastructure and Support will be responsible to the Program Assistant,Information Systems Support and will have overall responsibility to support, maintain andmanage Huduma Kenya ICT Systems and Infrastructure Solutions, and build employeeknowledge and skills in Huduma ICT systems.
Requirements for appointment
For appointment to this grade, an officer must have:-
Three (3) years relevant working experience in either the public or private sector
Bachelor’s degree in Computer Science or Information Technology or equivalent qualification from a recognized institution;
Information Communication Technology Certifications in the following areas: Cisco Routing and Switching, Cisco Network Design, Configuration and Troubleshooting, Microsoft Server and Domain infrastructure, Data Center Network and Security Design and Implementation;
ICT Certifications in any of the following areas: ITIL systems Administration/ System
Engineer Certification in Unix and Microsoft, Java, PHP, Microsoft.
Manage implementation of established Huduma ICT infrastructure solutions;
Plan for ICT solutions installation inspection & maintenance;
Huduma Centres ICT Infrastructure User Support Planning and supervision;
Implementation of established Huduma ICT infrastructure solutions;
Huduma Infrastructure user knowledge transfer; Participate in end user orientation on existing and new technologies deployed at Huduma Centres.
Scheduling for ad hoc repairs, scheduled maintenance and servicing;
Provide level 1 end to end user support to Huduma Centres on ICT equipment and systems;
Monitoring Huduma infrastructure operation status from the NOC (Network Operation Centre); and
Any other duties as may be assigned by the supervisor.
: Bachelor's degree
Required relevant work experience
: 3 years
English (Spoken: fluent | Written: fluent)
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