REPORTING TO:Global CTO (Amsterdam)
Main Purpose of Job
CarePay is a technology company. Having the right systems to do our work and taking good care of them is crucial for our success. CarePay has quickly grown from an organization of 30 to 130 staff. We have identified the need for a new ICT manager who brings our portfolio of systems, networks, applications, tools and supporting processes our employees use to run our business to the next level. An excellent chance for a professional looking to shape the landscape in a fast growing and dynamic company. Part of the job holder’s role is hands-on, doing yourself, part of it is management and enabling others to do the work.
DUTIES AND RESPONSIBILITIES:
Manage the CarePay internal IT infrastructure based on Microsoft Office, Azure Active Directory and many other tools
Work closely with the country organizations based in Nairobi, Amsterdam and Lagos and ICT staff within those countries
Continuously review ICT Infrastructure, making capacity recommendations for the improvement capacity of local ICT Systems in support of ongoing business operations & future requirements.
Ensure sound Business Continuity and Risk Mitigation measures are in place to effectively protect the organizational data and other ICT assets.
Manage troubleshooting, system backup, disaster recovery and provide expert support when necessary
Oversee Email, accounts and offce365 setup, installation, configuration, maintenance and monitoring
Ensure server backups are up to date
To ensure that all ICT licenses are appropriate, adequate and up to-date.
Contract, liaise and work with outside vendors and suppliers
Creating and maintaining CarePay wide ICT hardware and system audit
Design, develop, implement and coordinate systems, ICT-related policies and procedures.
Keep abreast with legal procedures and obligations, and always maintain current knowledge of government requirements relating to ICT and ensure the company’s compliance with the law.
Keep abreast of latest technologies that may be of benefit to the company and make requisite recommendations
Manage ICT staff including training, performance management, development and providing direction.
KEY PERFORMANCE MEASURES:
Stability of the platform and key Service Level Objectives
Ability to initiate drive and complete innovation in our ICT infrastructure
Proper auditing results
Cost effectiveness, staying within allocated budget
EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE:
Bachelor’s degree in computer science/Engineering or a related field
At least 4 years work experience in a similar role and environment
Experience and knowledge of Microsoft Azure Active Directory
Knowledge of ITIL or other framework for delivering service levels
An understanding of confidentiality and data protection issues.
KEY SKILLS AND COMPETENCIES:
Excellent written and verbal communication skills
Analytic mindset and good problem-solving skills.
A keen eye for detail
Flexible mind set
Team working skills with ability to work with people at all levels, including non-technical staff
Be self-motivated and a quick learner
Sense of ownership
Ability to work on own initiative within agreed boundaries
Team supervision and management
Enthusiastic and motivated personality
Sensitivity and awareness of confidentiality requirements.
Personal qualities of integrity, credibility, professionalism, and a commitment to CarePay’s mission to Give People Power to Care.