• A Bachelor degree in Communications & Media, Computer Science, Information Technology,Computer Information Systems, Management Information Systems or other ICT related
disciplines from a recognized Institution;
• At least one (1) year post graduation experience.
• Satisfy the requirements of chapter six of the constitution of Kenya on leadership and integrity.
• Ensuring that the service request desk/help desk operates as a highly professional service centerthat meets end user needs;
• Receive, assign and escalate service request as per priority levels;
• Receive calls from ICT customers;
• Assign logged requests to the relevant ICT officers for action;
• Close all requests and provide feedback to the user;
• Offer first level support to customer requests;
• Prepare helpdesk reports periodically as required;
• Any other lawful duties as may be assigned from time to time.
: Diploma, Associate's degree
Required relevant work experience
: 18 months
English (Spoken: fluent | Written: fluent)
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