Ict Officer Ii - End User Support

• Diploma in any of the following fields: Computer Science; Electrical/Electronics engineeringor its equivalent from a recognized institution.

• A Bachelor degree in Computer Science, Information Technology, Computer Information

Systems, Management Information Systems or other ICT related disciplines from a recognized

Institution is an added advantage;

• The Kenya Certificate of Secondary Education with at least a C plain.

Responsibilities

• Understanding, in depth, the business application systems used in the county. For example:IFMIS, LAIFOMS, ERP, Revenue Management System e.t.c;

• Installation of county application systems and rolling out upgrades of the same;

• Providing 1st level user support on county systems in respective stations;

• Creating user accounts and assigning adequate user authorizations in assigned stations;

• Taking backups in case of available interface in the application front end;

• Training identified staff on county systems usage and to maintain records and organize training

in case of outsourced system support;

• To undertake advanced administration tasks as required e.g to support problem

resolution/troubleshooting the systems;

• Ensuring that only approved business application and database management system software

are installed on desktop computers and laptops as per approved application policy;

• Providing capacity planning, monitoring and maintenance of designated systems;

• Monitor system performance trends analysis on application systems;

• Monitor the performance of service providers for the outsourced county systems as per signed

service level agreement and maintain records;

• To ensure that applications are a maintained in a manner that supports delivery of services to

multiple platforms, resilience and performance;

• To ensure continuity of the business process supported by one or many applications;

• To support the development teams in deploying applications and solving problems;

• Work in collaboration with other technical staff in the department for problem resolution;

• Any other lawful duties as may be assigned from time to time.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
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