At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip's platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.Implementation Consultant is an?individual contributor role in the regionthat plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. Person in this role participates in the activities for Infobip's solution proposals, owns the solution design,delivery and integrations, improvement of the current solutions.To deliver the desired business results, Implementation consultant collaborate with the HQ and regional teams andact as technical opportunity leadsor assist the more experienced colleagues.They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity.Implementation Consultant an act as a generalist and perform all the activities listed below, or can bespecialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization.Qualifications required:- + years of experience in solution engineering, systems applications consulting or presales and/or- + years in Consultant role with Infobip Professional Services- Bachelor or Master degree in computer science or technology Help customers and/or partners understand the value of Infobip solutions and servicesUnderstand the customers' businesses, knowing exactly which of our solutions and products can help them evolve their businessDesign new and innovative solutions to meet customers'business needsProvide technical support to sales from discovery till financial win of assigned projects with focus on more complex customers within the region Collect the technical requirements and design technical solutions and service integration plansHandle technical and security questionnairesConduct captivating demos and POCsConduct scoping exercises and provide service quote estimationImplement solutions for new and existing customersDeliver comprehensive and precise technical documentationConfigure/customize Infobip solutions to meet customer's business requirementsEnsure all projects are delivered on time, within scope and budget, and exceeding customer expectationsConduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip productsContribute to internal initiatives and focus on continuous developmentDocument solutions and best practices and share them within the department ( through active participation in the Community of Practice)Have an overview of market feature requirements and provide feedback to steer the development of products' featuresMaintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgradesWhen you become a part of Infobip you can expect:Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world's leading companies and impact how they communicate with their users! Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Connect globally – Work with people from all over the world. We put the "global" in globalization. Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle!
