Inbound Customer Service Specialist

Inbound Customer Service Specialist
Company:

Auto Kenya Limited


Inbound Customer Service Specialist

Details of the offer

We are leading freight company dealing with vehicle logistics from the UK to East Africa and other parts of the World.
We are looking for someone who is very passionate in customer service and is also able to turn inbound shipping inquiries into new business, pro-actively following up enquires to bring them on board and providing a great customer experience for shipments brought on board.

The role will deal with customers based in the UK via the telephone, and therefore will require very good telephone skills and a good clear voice.

As a person the role requires that you:-
1. Go out of your way for customers
2. Be the first to pick the phone up

3. Get satisfaction from happy customers

The candidate must have: -

1. Efficiency

2. Attention to detail

3. Be pro-active

4. Excellent organization and planning skills

5. Strong communication skills via telephone

6. Be very customer-centric

You must be able to demonstrate the winning of new business and extensive customer service experience.
Experience in a customer-facing role in the hotel or shipping or forwarding industry will be an added advantage.

Responsibilities
1.Dealing with inbound telephone enquiries
2.Following up quotations given
3.Processing shipment bookings promptly through their entire lifecycle
4.Preparing sales reports
5. Ensuring on-boarded customers are happy and any issues resolved promptly
6.Providing market intelligent
7.Other tasks that come up with the role
Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 3 years

Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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