Information Communication Technology Assistant

Job Summary

The job holder is responsible for providing ICT support to ensure that all ICT systems and infrastructure within the Company are up and running at all times.

Minimum Qualification:Bachelor
Experience Level:Mid level
Experience Length:3 years
Job Description

JOB REF: HRM/4/5/2020: INFORMATION COMMUNICATION TECHNOLOGY ASSISTANT.
Key Operational Responsibilities:
• Implement the ICT policy and procedures;
• Ensure availability, integrity and security of all systems (Internet & Network, Telephony system, Microsoft Outlook Computers.
• Day to day administration of the ICT systems;
• Provide basic support across the Company function
• Undertake regular backups of the Company’s ICT system;
• System configuration and provision of technical support;
• Trouble-shooting of all systems;
• Manage and update of the Company’s website;
• Manage of user access rights for all systems;
• Configure of Local Area Network and Wide Area Network;
• Train of computer users;
• Install of software and hardware;
• Liaise with ICT vendors;
• Manage all ICT related projects like online marketing etc.
• Manage of all ICT assets.

Key Qualification and Experience:
• Bachelor’s Degree in Information Communication Technology or its equivalent.
• ICT Business Certified Professional course e.g. CCNA.
• Microsoft Professional Certification will be an added advantage.
• Certificate of good conduct from DCI.
• At least three (3) years of experience in a busy, medium sized or large organization.
Technical/operational competencies.
• Practical knowledge of ICT Systems - Installation, Backup, Recovery and Administration.
• Practical knowledge in Windows Systems and good knowledge in Desktop operating systems as well as applications.
• Management of Disaster Recovery Plans.
• Experience in ICT project management and implementation.
• Experience in ICT security and Managing ICT risks.
• Knowledge in router configuration and firewall setup, as well as good understanding of wireless Devices is required.
• Good understanding of ICT development including web development and content management.
• ICT support.
• Good interpersonal skills.
• Strong Communication.