Information Technology Officer

Requirements for Appointment
For direct appointment to this grade a candidate must have a B. Sc in Information Technologywith a minimum of 2 years’ experience.

Knowledge of:

? Understanding of Windows Operating System and management.

? Command of MacOS, iOS and iPad OS configuration.

? Hardware troubleshooting skills

? Good command of networking including VLANS, WiFi systems, structured cabling,cable termination.

? Good understanding of Microsoft Office suite.

? Good understanding of Google Gsuite administration.

Responsibilities

Key Tasks
? Deputize the ICT Manager as needed.

? Take on new areas of responsibility in consultation with ICT Officer and Head of ICTas they may develop.

? Troubleshoot Internet, network and WiFi related issues as and when they occur.

? To handle daily IT related technical support issues, escalating more complex issues tothe ICT Officer.

? Catalogue and deploy IT equipment and offer support and training for the same wherenecessary or required.

? Catalogue decommissioned IT equipment for disposal.

? To deploy and manage mobile devices and the distribution of their apps.

? Coordinate with external service providers for the support and maintenance of ICTinfrastructure.

? To assist ICT Officer in support and maintenance of the company data centres.

? Assist in preparation of internal and external publications eg Adverts, programs,certificates.

? Monitor ICT Stock resource levels and order the same with ICT Officer approval.

? Update and upload content to the company website.

? Assist ICT Officer in administration of company management system

? Assist and train staff where necessary in use of the various IT systems.

? Ensure ICT policies are followed.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
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