Installation Supervisor At Sheer Logic

Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

KEY ACCOUNTABILITIES
EXPECTED END RESULT ("WHAT") SUPPORTIVE ACTIVITIES ("HOW")
Manage Job tickets for installation closed Leads
Coordinate with dispatch for daily appointments for the installers
Coordinate the transportation of material and stage for installers to the customer's' premises.
Ensure 100% successfully completed job tickets as scheduled by the installers
Track job ticket status to close leads
Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible.
Inventory management of FWA CPE/FTTX ONT +Installation Material at assigned stock point
Approve additional installation material beyond standard kit or collection of additional installation payment from customer
Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
Reconcile inventory and accessories picked vs deployed by installers
Daily tracking of team members attendance in gate meeting and prospects logged requirement
Closure and Installation fulfilments
Daily tracking of lead closure and installation fulfilment
Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place
Tracking and monitoring Performed installation work (civil+ electrical) at customers premises
Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
Provide Reports of Works done with the corresponding time sheet for daily submission.
Sign off return/ refund on failed customer acceptance of installation
Tracking job ticket status
Supervise completion of tasks within the allotted time frame for the installers
Team Management
Responsible for onboarding and training the installers
Conduct performance Management of the installers

DIMENSIONS
All KPIs to be agreed
Other Dimensions
Installation Supervisor will manage a maximum of 15 installers

SKILLS & KNOWLEDGE
Educational Qualifications & Functional / Technical Skills
Networks, Technical or electrical or equivalent qualification
Professional Qualification in Project Management Techniques
IT Literacy and business education, an added advantage
Able to operate in a performance driven organization
Strong troubleshooting abilities
splicing and racking abilities