It Service Engineer - Applications Support

ROLE

: Maintain applications in high-availability and production environments. Diagnose and resolve system, application and data issues. Coordinate service activities with other teams and technical resources. Identify and find solutions to address situations requiring urgent attention. Troubleshoot performance issues. Manage application servers. Respond to requests of development team. Anticipate & introduce new servicing tools to monitor & troubleshoot applications. Provide assistance to field technicians. Answer technical queries. Perform and develop monitoring activities. Analyze recurring and intermittent problems. Working effectively with teams across geographically-distributed Centers of Excellence. Providing technology mentoring and guidance to more junior employees. Providing clear and accessible technical information to senior management.
PROFILE:
Bachelor’s degree in Engineering or equivalent degree in a technical discipline related to IT. Vocational training will be considered At least 2 years of postgraduate experience Experience with multi-national teams, where partition of tasks may spread across several geographical entities Interested in monitoring technology trends and in continuous self-improvement Ability to think strategically and in the long term Good knowledge: Windows, Linux, Java/J2EE, JBoss, SPLUNK, Oracle and SQL Ability to communicate and interact effectively on technical subject matter with non-specialists Strong will to adhere to best practices Good availability for international travels Excellent communication Fluent in English and local language
Knowledge in one or more of the following fields is a plus:
Tableau desktop & server Microsoft SQL server – SSRS/SSAS/SSIS Power BI
JOIN US!
Our success comes from our highly skilled and talented employees. Respectful entrepreneurship and a long-term vision are key for success. Our people contribute to a more secure world. Diversity at all levels of an organisation is a strength.
We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating and fast-growing industry. Your file will be handled with upmost confidentiality and discretion.