It Support Officers

The incumbent will provide delivery and second level technical support at the call center. They will maintain the computer networks of all types, providing technical support and ensuring the whole call center runs smoothly, as they monitor and maintain all computer systems, installing and configuring hardware and software as well as solve technical problems.

Responsibilities

To provide first line assistance to users when problems with systems ·
To help to triage and where possible resolve issues immediately or to log and escalate as appropriate. ·
To provide a conduit for two way communication between users and support staff, including champion users, other floorwalkers, service desk. ·
To support and advise on downtime procedures and business continuity to ensure that they are adopted successfully in their allocated local work area.
·To ensure that all system and process issues and incidents are logged and tracked using formal documentation
To become an effective member of the walking they will require good communication, diagnostic, system and process knowledge and be adaptable to be assigned to multiple locations.
·install and configure computer hardware operating systems and applications · talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
·troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required ·
set up new users' accounts and profiles and deal with password issues
· rapidly establish a good working relationship with customers and other professionals, such as software developers
·conduct electrical safety checks on computer equipment

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 3 years

Required languages:
English (Spoken: fluent | Written: fluent)
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