Key Account Supervisor

Key Account Supervisor

Career Directions Ltd

Key Account Supervisor

Details of the offer

Degree/Diploma in a business-related field.

Minimum 5 years’ experience in sales and distribution/Key Account will be added advantage.

Excellent written and verbal communication skills couple with good listening and analytics skills.

Proactive, confident, energetic and able to work under pressure.

Positive attitude


Manage a portfolio of client accounts, maintain a database of the same and ensure continuous growth in sales, achievement of targets and cross selling product range.

Grow and develop existing customers as well as generating new business.

Undertake account and relationship management by being the first point of contact for customers, resolving all client queries and issues in the shortest time possible.

Develop business plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines.

Manage debt collection by ensuring all accounts operate within their agreed credit limits and all receivables are collected within agreed date of statement.

Ensure successful product listing with key accounts

Undertake customer visits via a predetermined itinerary, ensuring positive one-on-one relationships with key personnel, top to bottom, to maintain customer satisfaction.

Managing stocks always, product performance to meet customers’ expectations and on-time re-ordering.

Share weekly reports and action log with sales manager.

To work with the Finance department to ensure all customers’ accounts are fully reconciled with appropriate credit limits and all statements are distributed on time all the time.

To work with the invoicing and dispatch teams simultaneously, establishing stock availability to meet daily orders, on-time delivery of orders and arrange alternatives such assisting in making urgent customer deliveries if necessary.

To conduct continuous competitor product and pricing surveys within the territory.

Ensure a thorough understanding of the company’s products, policies and procedures to ensure a consistent delivery of sales to all customers.
Accompany, coach and mentor the key accounts team.
Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 5 years

Required languages:
English (Spoken: fluent | Written: fluent)
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