Learning & Development Officer (Bank) At Workforce Africa

They are seeking a highly motivated and detail-oriented individual to join our People and Culture team as a Head of Learning and Development. As a key contributor, you will play a pivotal role in fostering a culture of continuous learning and professional development within our organization.Key Responsibilities:Learning Management System (LMS):Oversee the implementation and maintenance of the learning management system (LMS).Administer the LMS, including user management, content upload, and system maintenance.Provide technical support and training to users on LMS functionality.Onboarding:Facilitate the onboarding process for new hires, ensuring a smooth and positive experience.Collaborate with various departments to create and update onboarding materials, including welcome kits, training manuals, and resources.Conduct onboarding sessions and provide ongoing support to new employees.Knowledge Management System (KMS):Oversee the implementation and maintenance of the knowledge management system.Collaborate with subject matter experts to capture and organize relevant content.Ensure accessibility and usability of information within the KMS.Promote a culture of knowledge sharing across the organization and encourage collaboration and information exchange.Integrate knowledge sharing into broader learning and development initiatives and align training programs with the organization's knowledge management goals.Training Needs Analysis:Conduct regular assessments to identify organizational training needs.Work with department heads to understand specific team training requirements.Analyze data and feedback to improve and tailor training programs.Training Administration:Develop and maintain a comprehensive training calendar, ensuring alignment with organizational goals.Coordinate the development, scheduling, and logistics of various training programs.Track and manage training attendance, ensuring accurate record-keeping.Assist in the development and maintenance of training databases and records.Development and Delivery of Training:Design and develop training programs based on identified organizational needs.Deliver engaging and interactive training sessions to employees at all levels.Gather feedback and continuously improve training content and delivery methods.RequirementsBachelor's degree in human resources, Organizational Development, or a related field.3-5 years of proven experience in learning and development roles.Familiarity with Learning Management Systems (LMS) and Knowledge Management Systems (KMS).Strong organizational and project management skills.Excellent communication and interpersonal skills.Ability to adapt to a fast-paced environment and manage multiple priorities effectively.