Minimum Requirements
A Business-related Degree from a recognized University.
Minimum of CPA Part 2
At least two (2) years' experience in a similar position
Qualification in credit management (CCP) and knowledge of Navision / proficiency in Ms Office with emphasis on Excel are an added advantage
Duties & responsibilities
Monitor repayment schedules and follow up with members to ensure adherence to agreedupon terms
Contact delinquent members via phone, email or in person to discuss overdue loans.
Negotiate repayment plans and arrangements tailored to members' financial situations
Maintain accurate and detailed records of all interactions with delinquent members
Prepare and submit regular reports on recovery progress, including updates on outstanding debts, collections made and recovery rates
Provide prompt and courteous assistance to members
Address member inquiries related to loans recovery
Co-ordinate with external debt collection agencies to escalate recovery efforts
Ensure compliance with internal policies, procedures and regulatory requirements throughout the debt recovery process
Identify and report potential risks or issues that may impact loan recovery operations
Perform any other duties as directed by your supervisor.
Job Competencies
Excellent communication and negotiation skills
Basic understanding of credit recovery principles and practices
Detail-oriented with a focus on accuracy
Good interpersonal skills
Ability to work with strict targets and deadlines
