To implement well-defined standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.
Responsibilities
1. Effective management of traders from contracting, capacity strengthening to performance management:
• Working with Procurement, Programme, IT and Finance, determine the scope of service for retail selection, participate in evaluation and contracting of retailers to sustainably and efficiently meet the beneficiaries’ food needs.
• Arrange onboarding meetings with contracted retailers ensuring understandings of WFP operations including programmatic objectives and WFP processes from redemption to payment process.
• Maintain a list and key details (such as contact details, contract start/end dates, location, performance evaluations etc) on all contracted retailers.
• Organize retailer trainings on the fundamentals of retail such as bookkeeping, inventory management, and how to strengthen customer value equation (assortment & availability, quality, price and service).
• Efficient retailer management, including regular food quality and retailer monitoring for CBT programmes as well as engagement with relevant authorities (PHOs) responsible for food safety and quality management and compliance to local regulations.
• Carry out retailer monitoring and reporting effectively. Identify gaps and define a follow-up plan for improvement of retailer performance, including regular meetings with contracted retailers to review findings (issues, KPIs) and establishing an action plan.
• Ensure contracted retailers and beneficiary support e.g. follow-up with the relevant Partners and Financial Service Providers (FSP) on any concerns.
• Liaise with Financial Service Provider on various issues with specific focus on platforms used e.g. SurePay.
• Track the movement/delivery of cash transfers using CTM and/or SCOPE, which entails responsibility for data integrity, data availability, and accuracy of system information.
• Monitor both internal and external processes and distribution to ensure compliance with set timelines and effective management of the project. These processes include the review of redemption process efficiency & related beneficiary satisfaction; timeliness; clarity of shared information; etc.
• Identify and build productive relationships and partnerships with internal and relevant external stakeholders (local partners, agencies, NGOs and government institutions) to support efficient CBT related Supply Chain operations/processes.
• Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.
Key Accountabilities (Cont.)
2. Supply Chain enhancement, market linkages and Value Chain addition
• Identify opportunities/gaps to improve the supply chain that assures and enables supply as well as assist in the capacity development of traders and farmers as required. This is linked to efficient supply chain monitoring.
• Participate in development of guidelines, SOPS and tools for mainstreaming market linkage activities and capacity development of smallholder farmers and traders.
• Define and implement key performance indicators to measure success of market strengthening activities such as improving linkages between farmers (manufacturers), traders, wholesalers and markets, establish regular reports of market strengthening activities and share with relevant persons/units.
• Perform end-to-end supply chain mapping, identify players and gaps and identify solutions for considerations of the relevant units/management.
• Assist in the provision of technical advice and guidance to WFP staff, partners and governments, building capacity to connect to markets, manage food systems and deliver food assistance to those in need.
3. Data analysis and reporting to support decision making
• Generate Cash Based Transfer (CBT) data evidence and business process reports to support Strategic Outcome 1 (SO1) and the Country Office (CO) management decision making.
• Analyse redemption dashboards, identify potential areas for improvement and discuss with Programme unit for operational adjustment.
• Use data collection and standard reporting tools. Share feedback to contribute to the improvement of those tools at CO and corporate level.
• Participate in the collection of Cash based transfer baseline data for the Logistics Capacity Assessment.
Job Requirements
Required education
: High, secondary school
Required relevant work experience
: 3 years
Required languages:
English (Spoken: fluent | Written: fluent)
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