Main Objective
Manage the site and warehouse operations.
Manage the activities for Customer Operations and Distribution. (Logistics and Warehousing)
Ensure ES & H and Warehouse Compliance within the warehouse operations calendar
Maintain Site integrity.
Key Responsibilities:
Contribute to implementation of strategies for Customer care logistics/ Distribution, Inventory, Transport and ES & H.
Participate in Preparation of yearly Budgets for the warehouse in Kenya.
Developing, Coaching and leading the Customer operations & Logistics teams on site.
Motivate and drive the teams on site towards operational excellence.
Implement and execute logistics processes and programs to sustain the commercial requirements that support growth.
Provide support to the Kenya commercial teams to meet Area business transactional requirements.
Track performance measurements (KPI’s) to optimize order fulfillment and on time delivery.
Work on continuously improved logistics and warehousing processes by challenging systems and procedures.
Provide outstanding Customer Service support to our distribution network and ensure resolution of customer concerns.
Maintain Site integrity in the areas for Inventory, Dispatches, Receipts and ES & H.
Controlling expenses within the cost center.
Coordinate temporary labor and liaise with labor broker.
Ensure full compliance and Maintaince of the use of Equipment and other tools used for the operation.
Ensure safety of all employees within the site.
Managing local, Exports of products to customers and receiving imports and local productions.
Warehouse, inventory control and logistics management in all the warehouses in Kenya.
PEOPLE:-
Developing, Coaching and leading the warehouse &logistics teams.
DPR Process – Goal Setting and monitoring quarterly.
Develop Key employees within the teams. (succession planning)
Coordinate activities for +/- 12 Logistics Staff members on site including contractors.
Ensure full compliance. The Site manager implements and controls the rules around the Foreign Corruption, Practice Act.
Ensure Freedom to operate compliance.
Key Result Areas
Liaise with the Commercial team to ensure area budgets/forecast are achieved.
Liaise with the other site managers on inventory replenishments.
Liaise with the Finance team in all areas which impacts finance from a Customer operations point of view.
Ensure Zero variance on inventory and high standards of Good Warehouse practices.
Liaise with the Production team on Inventory availability and ensure product quality is adhered to as well as Production goals are achieved.
In conjunction with the Technical team ensure Customer complaints are dealt with and settled as fast as possible as well as make product available for Test and Trials.
Ensure product availability for Research and Development.
Building stronger Customer Relations.
Focusing on Key Performance indicators.
Motivation of warehouse teams.
Compliance to ESH and warehouse & Logistics processes and timelines.
What You'll Need
Minimum of 5 years experience in Warehouse, logistics, Distribution, Inventory Control and Management.
Degree in Supply Chain Management or Warehouse and Distribution /Logistics Management would be added advantage.
Computer Literacy is a must with SAP as an added advantage.
Excellent people management skills.
To be able to focus on People, Processes and Procedures.
COMPETENCIES &SKILLS:
Lead the warehouse and logistics teams towards achieving goals and targets.
Ensure compliance to Safety.
Create a Winning environment and the Freedom to operate
To support the Logistics Manager in meeting goals, in line with Customer Care goals for the region.
Negotiation, Excellent communication Skills.
Motivational Compatibility
Contribute to implementation of strategies for Customer care logistics/ Distribution, Inventory, Transport and ES & H
