Manager -Agency Banking At Family Bank Ltd

The incumbent will be responsible for overseeing the acquisition process for new clients or customers, develop and implement strategies to identify potential clients, build relationships, and negotiate contracts to secure new business opportunities. Developing and growing the acquiring Business of the Bank
Key Responsibilities:
Business and Financial Performance
Responsible for developing the agency Banking strategy for the Bank.
Onboarding new Agents for the Bank in line with the Banks' strategic Plan
Responsible for end to end Agent Lifecycle-Planning, execution and delivery of relevant digital solutions to
Agents to improve customer experience and grow revenue.
Ensure pricing and contracts with Agents are in line with the Bank policy
Work with Business and products managers to deliver the best solutions for agents
Build Value -Based relationship and product training with internal staff and customers
Ensure affiliate distribution is optimized leveraging continuous customer analysis and engagement, identify and execute commercial and market initiatives for incremental volumes revenue/profit.
Ensure developments of products to enhance proposition, to achieve new businesses and develop long term profitable relationships
Actively pursue new opportunities and partnerships to improve the route to market, leveraging best practices
Execution and implementation of a compelling and strong Agent acquiring CVP, Developments and enhancements related to the overall agency business.
Prospecting new accounts and manages a portfolio of Accounts (Key Agents).
Develop and execute plans to drive traffic to agents
Conduct market analysis to identify competitive information on new developments in the market
Ensuring CBK Prudential guidelines are followed by all agents and internal stakeholders.
Customer Management
Engage Agents and propose digital solutions that will improve their business models
Ensure application of Agent programs are designed to enhance Family Bank Brand Equity
Drive horizontal expansion through outlet creation incentive programs
Ensure high customer satisfaction as measured and monitored through client engagement and surveys.
Leadership and People management
Actively partner with affiliate business heads and channel managers to grow acceptance points
Provide timely and accurate information on Agent management activities
Embed digital collections in affiliate culture through regular engagements with all staff
Participate in group activities as required
Risk, process Control and Operational performance
Promote ethical and integrity standards and establish a culture within Family Banks Agents' network, establish and demonstrate to all Agents the importance of controls
Manage all aspects of risks associated with the Acquiring Business and supporting functions (AML, KYC,
Credit risks, Audits, Regulatory and card schemes compliance)
HR Department Doc.
Ensure there is a strong internal control system in place to minimize operational losses, franchise risk and monitor its adequacy and effectiveness.
Manage and maintain relationships with key stakeholders and third relationships involved in Acquiring business.

The Person:
The ideal candidate must possess the following:
Candidate should have over 5 years of product development and management, excellent interpersonal skills, strong execution and technical skills
Working knowledge of the card payments cycles and schemes, and Agent acquiring business
Good understanding of operations and technological processes related to API integrations.
Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
Strong client focuses with ability to understand client needs and stay abreast of client, industry and market trends
Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of the organization.
Good interpersonal skills to drive teamwork and work effectively in cross-cultural teams to drive value for our clients and the Bank.
Demonstrate responsiveness and ability to work and execute tasks with urgency and accuracy.
Customer focused and results oriented
Good project management including understanding and planning for operational risk
Knowledge of Banking operations, operational risk management and service delivery
Distribution management and Channel Management experience is an added advantage
General knowledge of digital payments services
Excellent Verbal and written communication skills.