Grade:KRA ‘5’
Department:Corporate Support Services
Division:Information and Communication Technology
Supervisor:Chief Manager, Application Management
Supervisee:
Assistant Manager – Requirements & Release Management
Assistant Manager – Issue Resolutions and Business Support
Assistant Manager – Integrations, Internal & Third Parties
Job Summary:
The job holder is responsible for end to end support for Systems Associated with Domestic Taxes Department, these include iTax, Tax Invoice Management System (TIMS), Enhanced Payment Gateway (ePG) and reporting Sub-systems. This role is responsible for driving realisation of all integrations with internal and external systems
Key Responsibilities:
Responsible for proper functioning of iTax, itax integrations and systems supporting management of Domestic Taxes
Reviews systems technical requirements/specifications to ensure that they are well articulated and properly documented before seeking approvals for any change on business processes/systems.
Reviews system change requests to ensure that the required changes adhere to the application change controls, policies and are relevant and consistent with the application design and architectural specifications and industry standards
Evaluates business systems requirements to determine viability of the required solutions
Conducts impact analysis and vets all issues affecting business systems and user requests to establish their impact and ascertains validity before progressing such issues for implementation
Negotiates and ensures change requests are cost effective and delivered as per agreed work plans and standards
Spearheads implementation of approved business systems requirements
Coordinates systems transition activities to ensure smooth implementation of approved system upgrades.
Responsible for delivering identified integrations for DTD Systems
Presents all DTD Systems change requests to the Change Advisory Committee (CAC) meetings
Develops proposals for retirement/ upgrade of identified systems based on the approved system retirement/ upgrade policy and seeks approvals for implementation
Coordinates implementation of new systems including data migration, systems piloting, configuration and integration.
Ensures application management standards and policies are adhered to
Develops and ensures skill transfer both internally and from contractors. Ensure KRA has required capacity to support iTax and other DTD systems
Responsible for monitoring and embedding performance management culture in the unit. This includes execution of Performance Contracts and appraisals in the unit
Develops the unit’s Annual Work Plans and budgets
Prepares monthly, quarterly, annual and ad hoc availability and capacity reports for the unit;
Ensure conformity to ISO standards 9001 and 27001 (which KRA is certified against), Information Security Policy, Acts and regulation and data security requirements.
Academic and Professional Qualifications
Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.
Post Graduate qualifications in Computer Science, Business Administration, Information Systems or related Postgraduate degree will be an added advantage.
Professional Certification or Training in any one of the following areas is required:
Database Administration i.e. Oracle, PostgreSQL, MySQL, Microsoft SQL Server or MCSE, OR
Java programming OR
Operating systems i.e. Linux (Red hat and Suze) OR
The following certifications or training will be an added advantage :
Business Systems Analysis i.e. CBAP Certification / Training
Systems Modelling and Design Techniques
Process Modelling and Design Techniques
Training in operating systems i.e. Windows, Linux or Unix.
Training in Domestic Tax Administration from KESRA or an equivalent institution.
IT Governance & Service Level Management i.e. ITIL, COBIT or Their equivalent
Project Management (Prince II or PMP Certification or equivalent)
Relevant Work Experience Required
The post holder should have at least 5 years progressive experience in the IT environment, with at least 2 years’ experience as an Assistant Manager
Practical and demonstrable experience in System and application designs, development (AML)
Must has hands-on experience in Postgress DB, SQL, Oracle, JAVA
Key Competencies
The Job holder must:
Be performance driven
Demonstrate capacity in handling demanding leadership and management roles
Honest and of high integrity
Be resilient, focused, results oriented and a team player
Be proactive with good analytical and problem solving skills.
Passion and creative
Ability to pay attention to details and able to work for long hours
Strong interpersonal, written and oral communication skills.
Have good negotiation skills
Ability to work under minimum supervision
