Manager, Customer Success

Key Qualifications:
1-2 years experience working on web application products (design, production or support)

Customer service orientation

Strong analytical, troubleshooting, and problem solving skills.

Proficient with bug tracking software.

Excellent communication skills, including the ability to effectively communicate at all levels with technical teams as well as business or product teams.

Ability to manage multiple project schedules, highly organized and able to prioritize.

Experience providing user support or conducting user research.

Ability to plan and carry out complex tasks with minimal supervision.

Knowledge in data analytics and reporting a big plus.

Enjoys working in an entrepreneurial, collaborative environment and is a team player

Responsibilities

Responsibilities:
Customer Success:
Represent the Meedan brand with product partners, with a special focus on our EMEA and APAC regions

Provide high-level technical and product support via Intercom with prompt and efficient turnarounds

Route inbound support queries (bugs and requests) to technical and product team members

Maintain product knowledge base

Quality Assurance:
Identify QA/testing needs, and coordinate QA tasks and priorities

Generate test scenarios from user stories and acceptance criteria.

Ensure that defects/change in requirements identified during testing are verified before moving the application to production

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
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