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Marketing & Customer Care Officer

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Marketing & Customer Care Officer
Company:

Kilimani Childrens Clinic


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Marketing & Customer Care Officer

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Details of the offer

Job Summary

This job requires a passion for marketing and excellent customer care. The marketing will be both online and sometimes offline, depending on need. Excellent digital marketing skills are required.

Minimum Qualification:Diploma
Experience Level:Mid level
Experience Length:2 years
Job Description/Requirements

Application deadline: Sunday, 16th May 2021

Duties and
Responsibilities
1. Creating and
implementing new marketing strategies.
2.
Develop and manage digital marketing campaigns.
3.
Excellent ability to perform, meet targets and lead
to overall growth in client numbers.
4.
Managing the company’s website.
5.
Optimize content for the website and social
networking channels such as Facebook, Twitter, Instagram, Google plus, etc.
6.
Track the social media traffic flow and provide
internal reports regularly.
7.
Fix any error in online content and arrange webinars
and webcasts
8.
Identify new digital marketing trends and ensure
hat the brand is in front of the industry development.
9.
Promote company’s services in the digital space and
offline.
10. Edit and
post content, videos, podcasts and audio content on online platforms.
11. Create
social media marketing strategy and campaign by creating the content, budget
planning and implementation schedule.
12. Preparing
weekly progress reports on online and offline marketing and customer care.
13. Ensure excellent
quality of customer care by answering client’s queries on social media platforms,
in person and getting client feedback on the services.
14. Any other
duties as may be delegated by your Supervisor and/or Management

Required
skills/Qualification
1. Minimum 2 years’
experience in a Marketing firm, Digital Media, Public Relations or any other relevant
field.
2. Diploma or
degree in marketing, digital media, public relations or any other relevant
field.
3. Analytical mindset, quick learner and critical
thinking.
4. Should be
able to create Ads on Social Media- including Google Ads.
5. A mix of
creativity and analytical abilities
6. Perfect
knowledge of web analytics tools (Google analytics, NetInsight, etc)
7. Excellent
communication and interpersonal skills
8.
Ability to use both SEO and SEM
9. Skills and experience
in creative content writing
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Requirements


Knowledges:

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