Role SummaryEnsure high quality health and wellness services are given to all patients through provision of evidence-based clinical care and through continuous improvement in quality, patient safety and customer experience.Duties and ResponsibilitiesProvide proper management and treatment to patients in accordance with evidence-based medical practice and the clinical guidelines and protocols adopted by the hospital.Manage in-patient care through timely ward rounds and patient reviews in consultation with the medical and nursing teams and specialists.Perform clinical procedures as per training and skill.Facilitate patient admissions, discharges, referrals, and necessary consents.Document all aspects of patient care and maintain accurate and complete medical records.Daily updates of the patients progress to the patient and the registered next of kin.Preparation of and review of medical reports and provision of patient progress to insurance companies.Ensure that all patient data and information is handled with confidentiality.Ensure excellent customer experience through high-quality care, effective communication, positively receiving feedback, effectively resolving complaints, escalation of unresolved complaints/concerns as necessary and demonstrating improvement.Assist in the formulation, implementation and review of relevant policies, and procedures including clinical guidelines and protocols.Participate in health talks, outreach, wellness, and other business development activities as required.Participate in continuous quality and patient safety improvement initiatives and programs including clinical audits, incident reporting, and morbidity and mortality meetings.Champion and conduct Continuing Medical Education (CMEs) sessions.Participate in daily/weekly/monthly staff or department meetings.Assist in the orientation of new clinicians, medical officers and specialists working hand in hand with the immediate supervisor.Any other duty as assigned by your immediate supervisor in line with the job description.Competencies RequiredExcellent clinical acumen.Excellent customer service skills, empathetic.Effective communication skills - listening, oral and written.Attention to detail.Good interpersonal skills and a team player.Ability to work under pressure with minimum supervision.Problem solving, conflict resolution and crisis management skills.Analytical and decision-making skills.Report writing and presentation skills.Desire for personal development, improvement, and learning.RequirementsBachelors' Degree in Medicine and Surgery (MBChB) from a recognized institution.At least three (3) years of post-internship medical practice experience in both outpatient and inpatient settings at a busy hospital, with at least one (1) year experience in inpatient practice.Private practice experience is an added advantageRegistered by the Kenya Medical Practitioners and Dentists Board and possession of a valid practicing license.Valid certification in BLS and ACLS.Certification in ATLS, PALS, ETAT+ and EmONC will be an added advantage.Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
