Medical Students Call Center Agents – Interns (Nairobi) At Flexi-Personnel

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Medical Student Interns who are familiar with Arabic, Somali and Swahili languages for language interpretation services.
Primary Objective:Video Medical Interpreter assures smooth communication between Health Care Provider(s) and LEP Patient by providing accurate, culturally sensitive interpretation of all information.
Essential Functions:
Interpret between source and target language for hospitals, clinics, and medical facilities nationwide.
Maintain national certification or equivalent.
Maintain professionalism through appearance, attitude, and posture.
Ability to work effectively in a team environment.
Good customer service and problem-solving abilities.
Ability to adjust to changing technologies and policies.
Work effectively in a fast-paced, dynamic environment.
Other duties as assigned.

Education and Qualifications:
University student or graduate
40 hours of training specific to Medical Interpretation (Bridging the Gap or equivalent program).
The ideal candidate will have 6 months or more of Interpreting experience in a medical/clinical setting.
Experience delivering excellent Customer Service to recipients of all cultural and socio-economic backgrounds.
Experience learning proprietary and commonly used software.
Proven understanding of the NCIHC Interpreter Code of Ethics and NCIHC Standards of Practice, acceptance of responsibility for creating a positive, inclusive work environment.
Documented fluency in English and target language(s).
Excellent command of Medical Terminology in English and target language(s).
Advanced – Superior communication and interpersonal skills.
Ability to perceive the need to “adjust register” of interpretation to ensure LEP Patient comprehension.
Camera awareness, to include appropriate voice projection.
A demonstrated critical thinking skill and a “teamwork mind-set”.