Reporting to the Business Development Manager - Mortgage, the Mortgage Direct Sales Representative will be responsible for acquisition and growth of sustainable Bank mortgage Business.
Sell retail mortgage products to bring new business and enhance existing relationships
Sell premium accounts/ products for the mortgage customers on-boarded
Introduce new clients as members to Bank’s developers club
Provide excellent customer experience while interacting with customers on different channels before and after business acquisition.
Carry out Site Inspection and construction stage visits to facilitate stage loan disbursement.
Participate in Open Days, Bus Tours, Home Expos and all marketing initiatives aimed at growing a quality mortgage Asset book
Prepare quality mortgage loan applications for clients for credit processing
Official visits to developers/land sites and Institutions for business networking and client referrals
Provide support for customer enquiries, complaints and ensure timely escalation where required
Carry proper documentation and Know Your Customer requirements as per stipulated standards and guidelines
Provide loan related documents to customers and ensure to highlight the conditions to be met therein
Prepare Site Visit call reports and present them timely.
Gather feedback from customers on Bank products and their experience
Share business acquisition reports in a timely manner
Continuously seek to deepen knowledge on the Bank’s offering and the Industry trends.
Experience, Skills & Personal Attributes:
Excellent communication skills both oral and written
Confident, Courageous and self-driven
Strong interpersonal and negotiation skills
Honesty/ High levels of integrity
Ability to be an agent of change and Innovation with a strong desire to excel
Ability to deliver set business targets and service with minimum supervision.
Flexible and willing to travel on short notice
Age: above 18 years and maximum – 30 years
A University Degree or Diploma in a Business related field or Social Sciences from a recognized institution
Must have a minimum mean grade of C plain at O level / High School
Experience in sales will be an added advantage
Computer literacy – MS Office Suite